Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Open To Work

Pieter van Niekerk

Dallas,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior IT TechnicianJunior IT Support TechnicianJunior IT EngineerField Technician

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Dallas, TX, US
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Summary

Dynamic ICT professional with over 7 years of experience in networking, infrastructure, and systems support, specializing in Cisco environments (CCNA certified). Demonstrated expertise in TACACS+, SolarWinds monitoring, firewall management, switch configuration, and ITIL practices. Recognized for troubleshooting complex issues, leading teams effectively, and optimizing network processes while delivering proactive solutions that enhance operational efficiency. Eager to contribute skills and drive impactful results in IT infrastructure, network engineering, or systems support roles.

Overview

9
9
years of professional experience

Work History

Monitoring Consultant

SAB LLC
Dallas, TX
04.2026 - Current
  • Monitor Systems on Zabbix and SAP
  • Log tickets on Jira
  • Reporting

Senior IT Technician

Proconics
Secunda, South Africa
05.2023 - Current
  • Served as second-in-command to Team Lead, managing operations, decisions, and escalations during absences.
  • Compiled and presented weekly performance reports to customers for transparency and alignment.
  • Applied ITIL best practices to streamline incident, change, and request management processes.
  • Monitored, managed, and configured network devices in SolarWinds for optimal performance.
  • Administered secure user access and device additions via TACACS+ framework.
  • Resolved incidents efficiently through ServiceNow in process control environments.
  • Created/maintained network diagrams; established standards and developed Working Instruction Procedures (WIP).
  • Configured, maintained, and troubleshoot Cisco switches and firewalls to ensure reliability and security.
  • Acted as customer liaison to address needs in high-stakes process control settings.
  • Diagnosed and resolved hardware and software issues for end-users.
  • Configured and maintained network devices to ensure connectivity.
  • Provided technical support via phone, email, and in-person interactions.
  • Documented troubleshooting processes and solutions for future reference.
  • Collaborated with team members to improve IT service delivery efficiency.
  • Managed inventory of IT equipment and ensured proper asset tracking.
  • Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
  • Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
  • Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
  • Developed customized reports using data visualization tools, providing valuable insights into key performance indicators for informed decision-making processes.
  • Assisted in the development of comprehensive disaster recovery plans to minimize potential impact on business operations in the event of a catastrophic event or system failure.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
  • Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Developed and implemented preventive maintenance procedures.

Junior IT Support Technician

Twiga Consulting
Northam, South Africa
06.2021 - 05.2023
  • Installed and troubleshoot workstations, including OS installations, domain joins, and upgrades.
  • Diagnosed and resolved network issues; configured Cisco switches, Ubiquiti radios, and Unifi access points.
  • Built network infrastructure: cabinets, points, labeling, punch-downs, RJ45 crimping, and fiber splicing.
  • Set up Yealink phones on 3CX and perform Active Directory tasks (password resets, access additions).
  • Installed, troubleshoot, and managed CCTV systems with footage extraction using Cathexis.
  • Maintained boardroom AV equipment (projectors, PDUs) for reliable operations.
  • Managed calls, prioritized tasks, and applied knowledge of load balancers.
  • Provided technical support to end-users, resolving hardware and software issues efficiently.
  • Assisted in troubleshooting network connectivity problems across multiple devices.
  • Installed and configured operating systems and applications on client machines.
  • Collaborated with team members to enhance service delivery processes and response times.
  • Educated users on best practices for software usage and cybersecurity measures.
  • Participated in system upgrades, ensuring minimal disruption to operations during transitions.
  • Conducted regular maintenance checks on hardware to ensure optimal performance and reliability.
  • Improved end-user satisfaction by promptly addressing and resolving technical issues.
  • Reduced downtime by proactively identifying potential issues and implementing preventive measures.
  • Expedited issue resolution with thorough diagnostic testing methods before escalating problems to higher-level support staff.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.

Junior IT Engineer

Mukuru Shared Services
Pretoria, Gauteng, South Africa
07.2017 - 08.2019
  • Implemented preventive maintenance to sustain IT system health and performance.
  • Diagnosed and resolved hardware, software, Windows, and network issues promptly.
  • Installed/configured CCTV systems, SQL servers, Poynting 3G antennas, routers, and Sophos firewalls.
  • Delivered on-site/remote support across branches, coordinating with ISPs for connectivity.
  • Managed IT equipment procurement and interdepartmental project coordination.
  • Handled Service Desk tickets efficiently to minimize user disruptions.
  • Implemented IT support for system users, resolving technical issues efficiently.
  • Developed documentation for software processes to enhance team knowledge sharing.
  • Assisted in network monitoring and troubleshooting to ensure optimal performance.

Field Technician

Reef Business Systems
Midrand, Gauteng, South Africa
  • Troubleshoot, repair, serviced, and clean Konica Minolta printers to restore functionality.
  • Installed and configured hardware components for optimal performance.
  • Assisted in diagnosing customer issues and providing timely solutions.
  • Liaised with clients to deliver timely, effective solutions.

Education

Certificate - Cisco Certified Network Associate

Cisco
02-2025

Certificate - Ubiquiti Broadband Wireless Specialist

Ubiquiti Academy
2023

Certificate - ITIL4 Foundation

PeopleCert
03-2023

Certificate - IT Engineer

IT Academy
South Africa
11-2022

High School Diploma -

Thaba Exam Center
Thabazimbi, South Africa
05-2021

Certificate - G Suite Administrator Fundamentals

Coursera
11-2018

Certificate - Project Management

North West University Business School
Potchefstroom, South Africa
06-2015

Skills

  • Cisco Switches & ACLs
  • Cisco Firewall Management
  • SolarWinds Management & Monitoring
  • Network Troubleshooting & Diagrams
  • Ubiquiti Radios & Unifi Controller
  • Active Directory Management
  • CCTV Installation & Management (Cathexis)
  • Microsoft Windows/Office Troubleshooting
  • Hardware/Software Installation & Support
  • Project Management & Time Management
  • Remote Desktop & G Suite Administration
  • Customer Service & Team Collaboration
  • Incident/Change Management
  • TACACS User Access & Device Management
  • ITIL Framework
  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Equipment installation
  • Technical support
  • Network connectivity
  • Interpersonal and written communication
  • Safety management
  • Quality assurance controls
  • Materials management
  • Equipment maintenance
  • Root-cause analysis
  • Hardware repair
  • Diagnostic testing
  • Performance optimization
  • System upgrades
  • Project management
  • Hardware and software installation
  • Conflict management
  • Technical writing
  • System configuration
  • Interpreting diagrams
  • Preventative maintenance
  • Cable pulling
  • Problem-solving
  • Attention to detail
  • Environmental safety
  • Customer relations
  • Following safety practices
  • Multitasking Abilities
  • Interpersonal communication
  • Customer service
  • Equipment troubleshooting
  • Diagnostics and troubleshooting
  • Organizational skills
  • Decision-making
  • Inventory management
  • CCTV installation
  • Computer skills
  • Teamwork and collaboration
  • Routine maintenance
  • Time management
  • Risk assessment

Personal Information

Title: ICT Professional

Languages

English
Professional Working

Timeline

Monitoring Consultant

SAB LLC
04.2026 - Current

Senior IT Technician

Proconics
05.2023 - Current

Junior IT Support Technician

Twiga Consulting
06.2021 - 05.2023

Junior IT Engineer

Mukuru Shared Services
07.2017 - 08.2019

Certificate - Cisco Certified Network Associate

Cisco

Certificate - Ubiquiti Broadband Wireless Specialist

Ubiquiti Academy

Certificate - ITIL4 Foundation

PeopleCert

Certificate - IT Engineer

IT Academy

High School Diploma -

Thaba Exam Center

Certificate - G Suite Administrator Fundamentals

Coursera

Certificate - Project Management

North West University Business School

Field Technician

Reef Business Systems

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Pieter van Niekerk