Pietra Mena
Miami,FL
Summary
Proven in high-pressure environments, adept at multitasking and enhancing team productivity through effective communication, as demonstrated at Cote France. Skilled in customer service and sales expertise, my approach significantly improved guest experiences and event attendance, showcasing a commitment to performance improvement and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Cote France
Boca Raton, FL
04.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Good with communication
- Increased team productivity with effective communication and collaboration strategies.
Waitress
House Of Bread
Boca Raton, FL
04.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Event Organizer
Prime Z Eventos
São Paulo
08.2021 - 03.2022
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
Education
High School Diploma -
Objectivo
São Paulo, Brazil10.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Sales expertise
- Team Player
- Reliable and Responsible
- Team Collaboration
- Performance Improvement
- Upselling
Certification
- Waitress certified
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Waitress
Cote France
04.2023 - 04.2024
Waitress
House Of Bread
04.2022 - 04.2023
Event Organizer
Prime Z Eventos
08.2021 - 03.2022
High School Diploma -
Objectivo