Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pi'ikea Kailio

McAllen

Summary

Starting as a "Broista" with Dutch Bros in 2016, I am currently a knowledgeable Regional Operator with proven ability to drive regional success, maximize performance, and achieve business objectives through strategic planning and effective team leadership. Skilled in process improvement and training development, I inspire high-performing teams through mentorship and effective communication. Committed to workplace satisfaction and leadership development with a passion for delivering exceptional customer experiences, I am also a proud Hawaiian with a strong desire to serve.

Overview

7
7
years of professional experience

Work History

Regional Operator

Dutch Bros Coffee
10.2022 - Current
  • Inspire the core values and mission of Dutch Bros within the operation.
  • Improve the unit-level experience by inspiring, teaching, and implementing company wide initiatives and operational excellence opportunities.
  • Oversee daily operations across multiple units to ensure efficiency and compliance with company standards.
  • Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Training/Opening Coordinator - "Lead Mob"

Dutch Bros Coffee
04.2021 - 10.2022
  • Oversaw the execution of Dutch Bros Openings across the country, ensuring each opening provides a mind-blowing experience for our customers and employees.
  • Managed the MOB team by providing training and support to ensure they successfully achieve their KRAs.
  • Implemented training and opening process improvements that increased operational efficiency and reduced delays.

Shop Manager

Dutch Bros Coffee
04.2020 - 04.2021
  • Ensured that the shop has the right people doing the right things in the right way to deliver a fun-loving mind-blowing experience for every customer.
  • Led, inspired, and developed each member of the crew to achieve our mission, company-wide goals, and initiatives.
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.

Traveling Trainer - "Mobster"

Dutch Bros Coffee
04.2018 - 04.2020
  • Trained new employees utilizing the proper training guides and tools to make a killer first impression at new DB Shops.
  • Aided in all aspects of special events as requested including Opening events and HQ events.
  • Facilitated workshops and hands-on sessions to promote engagement, knowledge retention, and skill improvement.

Education

Bachelor of Science - Mathematics

Linfield University
McMinnville, OR
05-2016

High School Diploma -

Kamehameha Schools
Kapālama, HI
05-2012

Skills

  • Leadership Development
  • Multi-Unit Management
  • Teamwork and Collaboration
  • Goal Setting and Strategic Planning
  • Positive and Reliable
  • Complex Problem-Solving
  • Excellent Communicator
  • Detail-Oriented
  • Disciplined

Timeline

Regional Operator

Dutch Bros Coffee
10.2022 - Current

Training/Opening Coordinator - "Lead Mob"

Dutch Bros Coffee
04.2021 - 10.2022

Shop Manager

Dutch Bros Coffee
04.2020 - 04.2021

Traveling Trainer - "Mobster"

Dutch Bros Coffee
04.2018 - 04.2020

Bachelor of Science - Mathematics

Linfield University

High School Diploma -

Kamehameha Schools

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