Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pi'ilani Pooepoe

Ho'olehua,HI

Summary

At Molokai General Hospital, I enhanced patient satisfaction and streamlined the admissions process by implementing efficient systems and maintaining confidentiality. Skilled in patient registration and problem-solving, I also trained new clerks, ensuring high-quality service and compliance with HIPAA regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Admissions/Registration Clerk

Molokai General Hospital
10.2018 - Current
  • Streamlined registration process by implementing efficient data entry and filing systems.
  • Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
  • Accurately collected and verified patient demographic information for seamless recordkeeping.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.

Education

High School Diploma -

Molokai High School
Hoolehua, HI
06.1998

Skills

  • Problem-Solving
  • Patient Registration
  • Payment Processing
  • Registration data intake
  • Insurance Verification
  • Office Organization
  • Client Relationships
  • Confidentiality Compliance
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Admissions/Registration Clerk

Molokai General Hospital
10.2018 - Current

High School Diploma -

Molokai High School
Pi'ilani Pooepoe