Pilar Agpawa
Baton Rouge,La
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Optician
Eyemart Express LLC
09.2023 - Current
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Sam's Club
09.2020 - 09.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Waitress
TJ RIBS
12.2019 - 01.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Secretary- Remote
Andre's AC
11.2018 - 11.2019
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative- Remote
Target
08.2017 - 09.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers with issues and concerns they are experiencing during the use of the product and/or service
- Documented call-related information for auditing and reporting purposes
- Maintained and updated customer information as necessary
Upsell current customers on new or enhanced services
Education
Cybersecurity -
Kenzie Academy from Southern New Hampshire University
Indianapolis, IN09.2023
Associate of Applied Science - Medical Administrative Assistance
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
Skills
- Inventory Management
- Billing Processing
- Attention to Detail
- Prescription Evaluation
- Patient History Documentation
- Multitasking Abilities
- MS Office
- Insurance approvals
- Excellent Communication
- Adaptability
- Professionalism
- Analytical Skills
Personal Information
Title: CyberSecurity Analyst
Timeline
Optician
Eyemart Express LLC
09.2023 - Current
Optician
Sam's Club
09.2020 - 09.2023
Waitress
TJ RIBS
12.2019 - 01.2022
Secretary- Remote
Andre's AC
11.2018 - 11.2019
Customer Service Representative- Remote
Target
08.2017 - 09.2018
Cybersecurity -
Kenzie Academy from Southern New Hampshire University
Associate of Applied Science - Medical Administrative Assistance
Ultimate Medical Academy - Clearwater
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