Open To Work
Pilar Greco
Shreveport,LA
Summary
Dedicated customer service representative with proven skills in active listening and critical thinking. Achieved notable improvements in customer satisfaction and efficiency through effective communication and process enhancements.
Emergency veterinary professional ready to contribute to emergency veterinary care. Known for high standards and achieving results. Strong in team collaboration and adaptable to changing needs. Expertise in patient care, diagnostics, and emergency procedures, with compassionate and reliable approach.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
TeleDirect
San Francisco, CA
03.2015 - 08.2019
- Developed knowledge base articles to facilitate self-service options for customers, increasing efficiency.
- Monitored performance metrics and implemented strategies to enhance service quality across the team.
- Evaluated customer feedback to identify trends, contributing to continuous improvement initiatives.
- Assisted in training new representatives on company policies and customer service best practices.
- Resolved customer inquiries through multiple communication channels, enhancing client satisfaction.
- Maintained accurate records in CRM systems, ensuring data integrity and accessibility for team members.
- Collaborated with team to streamline processes, reducing response times for customer support tickets.
- Provided technical support for product-related issues, improving user experience and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Emergency Veterinary Technician
Animal Emergency Clinic
Shreveport, LA
03.1994 - 08.1998
- Administered emergency care protocols for critical cases, ensuring timely interventions.
- Performed diagnostic procedures, including blood work and imaging, to assess patient conditions.
- Collaborated with veterinarians to develop treatment plans for urgent medical situations.
- Trained and mentored junior technicians on best practices in emergency veterinary medicine.
- Assisted in surgical preparations and monitored anesthesia during high-stakes procedures.
- Maintained accurate medical records and documentation for all emergency cases treated.
- Streamlined workflow processes to optimize efficiency within the emergency department.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
- Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
Education
Associate of Science - Business Administration
Bossier Parish Community College
Bossier City, LA12-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
2002 Treasurer of Phi Theta Kappa- International Honor Society
1987-1988 Class President North Desoto High School
Maintained a 4.0 GPA 2000-2002
Work Preference
Location Preference
RemoteTimeline
Customer Service Representative
TeleDirect
03.2015 - 08.2019
Emergency Veterinary Technician
Animal Emergency Clinic
03.1994 - 08.1998
Associate of Science - Business Administration
Bossier Parish Community College