Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pilar Parker

Euless

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of post-secondary education
6
6
years of professional experience

Work History

Customer Service Representative

Cspire Wireless
Yazoo City
07.2025 - 05.2026
  • Resolved customer issues using effective communication and problem-solving skills.
  • Assisted customers with policy inquiries and claim submissions.
  • Educated clients on insurance products and coverage options available.

Customer Service Representative

State Farm
Yazoo City
07.2020 - 07.2023
  • Resolved customer issues using effective communication and problem-solving skills.
  • Provided timely responses to customer emails and phone calls daily.
  • Assisted customers with policy inquiries and claim submissions.
  • Educated clients on insurance products and coverage options available.
  • Managed customer accounts through State Farm's CRM system efficiently.
  • Collaborated with team members to enhance service delivery standards.
  • Maintained accurate records of customer interactions and transactions.

Education

Associate of Science - Medical Billing Coding

University of Phoenix
Tempe, AZ
09.2025 - 07.2026

Skills

  • Customer service
  • Product knowledge
  • Sales support
  • Problem resolution
  • Time management
  • Effective communication

Timeline

Associate of Science - Medical Billing Coding

University of Phoenix
09.2025 - 07.2026

Customer Service Representative

Cspire Wireless
07.2025 - 05.2026

Customer Service Representative

State Farm
07.2020 - 07.2023
Pilar Parker