PILAR PUENTES
AURORA
Summary
Dedicated Direct Support Professional with a focus on compassionate caregiving and client support. Skilled in behavioral management and crisis intervention, enhancing independence and quality of life for individuals with disabilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Direct Support Professional
DDRC
Jefferson, CO
10.2025 - Current
- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Assisted in implementing personalized care plans, ensuring alignment with individual needs and preferences.
- Collaborated with multidisciplinary teams to provide comprehensive support and improve service delivery.
- Monitored client progress and documented observations to facilitate effective communication among caregivers.
- Engaged clients in recreational activities to promote social interaction and emotional well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Companion Caregiver
Private Practice
Denver, CO
03.2019 - 01.2024
- Provided compassionate companionship to individuals, enhancing emotional well-being and reducing feelings of isolation.
- Assisted with daily living activities, ensuring safety and comfort for clients in home settings.
- Monitored health conditions, promptly reporting changes to family members and healthcare professionals.
- Developed personalized care plans in collaboration with families, tailoring support to individual needs.
- Assisted clients with daily living activities, improving their quality of life.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
Caregiver
Dayton Place Assistent Living
Aurora, CO
03.2011 - 02.2018
- Collaborated with healthcare professionals to create individualized care plans tailored to client needs.
- Monitored client progress, documenting changes in health status for effective treatment adjustments.
- Implemented safety measures in home environments, reducing risks and promoting independence among clients.
- Led caregiver meetings to discuss challenges, share insights, and develop strategies for continuous improvement.
Caregiver
Comfort Care Services
Denver, CO
02.2005 - 01.2010
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring timely and accurate administration for optimal health outcomes.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
- Trained new caregivers on best practices for patient care and safety protocols, improving team efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant Store Manager
Goodwill
Denver, CO
01.1998 - 01.2000
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored staff on customer service best practices and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed staff schedules to ensure adequate coverage during peak hours while managing labor costs.
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction rates across the store.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
Education
High School Diploma -
Gateway
Aurora, COSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Client transportation
- ADL support
- Recreational activities
- Goal setting
- Safety monitoring
- Community integration
Certification
- PCA - Personal Care Aide
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Direct Support Professional
DDRC
10.2025 - Current
Companion Caregiver
Private Practice
03.2019 - 01.2024
Caregiver
Dayton Place Assistent Living
03.2011 - 02.2018
Caregiver
Comfort Care Services
02.2005 - 01.2010
Assistant Store Manager
Goodwill
01.1998 - 01.2000
High School Diploma -
Gateway