Pilar Silva
Ada,OK
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bookstore Specialist
Chickasaw Press
05.2023 - Current
- Manage daily operational support in a retail and publishing environment serving 100+ customers weekly.
- Generate and maintain detailed sales and production reports to support leadership planning and performance tracking.
- Process purchase orders, vendor invoices, and shipment documentation with 100% accuracy.
- Maintain structured digital and physical filing systems to ensure audit-ready documentation and efficient retrieval.
- Coordinate vendor communication and order tracking to ensure timely fulfillment and accountability.
- Support inventory reconciliation and tracking to safeguard financial accuracy and reduce discrepancies.
- Developed and implemented efficient workflow processes to enhance publishing operations.
- Conducted quality assurance reviews to ensure accuracy and consistency in published materials.
- Spearheaded initiatives for process improvements, resulting in increased operational efficiency.
- Followed all company policies and procedures to deliver quality work.
Shift Lead (SFL)
Walgreens
Ada, OK
07.2019 - Current
- Supports store management in overseeing daily operations in a high-volume retail environment.
- Serve as Manager-on-Duty, supervising 10–15 team members per shift.
- Reconcile daily cash deposits exceeding $10,000 with consistent accuracy.
- Prepare daily sales, financial, and compliance reports for management review.
- Assist with employee scheduling and shift coordination to ensure operational coverage.
- Resolve escalated customer concerns professionally while maintaining company standards.
- Maintain compliance with company policies, inventory controls, and safety procedures.
- Support onboarding and training of new team members to improve productivity and service standards.
- Train and mentor team members on customer service best practices and operational procedures.
- Supervise daily operations, ensuring compliance with company policies and safety standards.
Cook Assistant
Chickasaw Nation Child Development Center
Ada, OK
10.2022 - 05.2023
- Assist in preparing meals according to established menus and portion guidelines
- Wash, cut, and prepare ingredients for cooking
- Maintain kitchen cleanliness and sanitation in accordance with health regulations
- Operate kitchen equipment safely and efficiently
- Monitor food storage and ensure proper labeling and rotation (FIFO)
- Assist with inventory tracking and supply restocking
- Support serving of meals and ensure appropriate portion control
- Follow food safety and sanitation guidelines
- Clean and sanitize dishes, utensils, and food preparation surfaces
- Assist with receiving and organizing food deliveries
- Assisted in meal preparation, ensuring adherence to dietary guidelines and safety protocols.
- Maintained cleanliness and organization of kitchen equipment and workspace to promote efficiency.
Cook
Chickasaw Nation After School Program
07.2022 - 10.2022
- Independently prepared daily meals while ensuring compliance with nutritional and food safety standards.
- Maintained organized kitchen systems to support efficiency and cleanliness.
- Managed inventory control, proper food storage, and rotation procedures.
- Ensured timely meal preparation in a fast-paced environment serving children.
- Demonstrated reliability, attention to detail, and commitment to health regulations.
- Collaborated with staff to create engaging menus for after-school program participants.
Assistant Manager/ Salesclerk
The Good Book Store
Ada, OK
08.2016 - 09.2019
- Partnered directly with business owner to support daily operations and administrative functions.
- Assisted with bookkeeping support, sales tracking, and financial documentation.
- Coordinated vendor communication, purchase orders, and inventory management.
- Maintained organized filing systems and business records for efficient retrieval.
- Supported scheduling and staff coordination to ensure smooth store operations.
- Delivered high-quality customer service while managing multiple responsibilities in a fast-paced environment.
- Assisted with merchandising, supply ordering, and operational planning.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices and company policies.
Server/Caterer/Trainer
On the Border
Oklahoma City, OK
05.2014 - 04.2016
- Delivered high-quality customer service in a fast-paced restaurant environment.
- Managed multiple tables while ensuring accuracy in order entry and timely service.
- Assisted with catering events, including food preparation, setup, service, and breakdown.
- Trained and mentored new employees on service standards, procedures, and POS systems.
- Handled cash transactions and maintained accurate payment processing.
- Collaborated with kitchen and management teams to ensure smooth daily operations.
- Maintained compliance with food safety and sanitation standards.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
Customer Service Representative
ACS, Xerox (US Cellular)
Yukon, OK
10.2013 - 02.2014
- Handled high-volume inbound communications while maintaining accurate and thorough account documentation.
- Processed billing adjustments, service changes, and account updates with precision.
- Maintained confidential customer information in compliance with corporate data protection policies.
- Met performance benchmarks for efficiency, accuracy, and customer satisfaction.
- Demonstrated strong written documentation and data entry skills in a fast-paced environment.
- Resolved customer inquiries efficiently through phone and email communication.
- Provided technical support for US Cellular products and services, ensuring customer satisfaction.
Education
Administrative Professional Certification -
Chickasaw Nation
Ada, OK01-2025
B.A. - Native American Studies
East Central University
Ada, OKAssociates -
OCCC
Oklahoma City, OKHS Diploma - undefined
Northwest Classen HS
Oklahoma City, OK01-2003
Skills
- Customer Service
- Project Management
- Project Planning
- Communication
- Sales Reporting
- Operations support
- Conflict resolution
- Account management
- Inventory counts
- MS Office: Word, Excel, Power Point
- Computer: Spreadsheet, word processing, database management
- Office Equipment: Fax machines, Copy/Scanners, POS System, MAC Computers, and general office equipment
Certification
Administrative Professional
Timeline
Bookstore Specialist
Chickasaw Press
05.2023 - Current
Cook Assistant
Chickasaw Nation Child Development Center
10.2022 - 05.2023
Cook
Chickasaw Nation After School Program
07.2022 - 10.2022
Shift Lead (SFL)
Walgreens
07.2019 - Current
Assistant Manager/ Salesclerk
The Good Book Store
08.2016 - 09.2019
Server/Caterer/Trainer
On the Border
05.2014 - 04.2016
Customer Service Representative
ACS, Xerox (US Cellular)
10.2013 - 02.2014
HS Diploma - undefined
Northwest Classen HS
Administrative Professional Certification -
Chickasaw Nation
B.A. - Native American Studies
East Central University
Associates -
OCCC