PILSHAE BEN
Chicago,IL
Summary
Seeking to secure and sustain a full-time role that presents professional challenges within customer service and administrative support, leveraging interpersonal abilities, exceptional time management, and adept problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Call Center Agent
SCR Medical Transportation
Chicago, IL
11.2022 - 01.2024
- Boosted call center efficiency through effective management of high call volumes and adept multitasking in a dynamic environment.
- Provided exceptional customer support by addressing clients' questions, issues, and concerns about registering for the service.
- Regularly achieved or surpassed the performance targets specified in the PACE contract by maintaining meticulous attention to detail and robust communication skills.
- Displayed empathy and comprehension in handling challenging situations, effectively alleviating tension, and achieving satisfactory outcomes for individuals certified under the Americans with Disabilities Act.
Preschool Teacher's Assistant
First Step Child Care Center, Inc.
Matteson, IL
02.2021 - 08.2022
- Provided support to preschool teachers during classroom activities, including arts and crafts projects, storytelling sessions, and outdoor playtime.
- Assisted in the implementation of positive behavior management strategies within the classroom.
- Provided individual support to students, reinforcing concepts introduced by the teacher.
Recreational Leader
Chicago Park District
Chicago, IL
06.2020 - 08.2020
- Offered leadership and guidance to children within a secure and respectful setting.
- Facilitated team-building activities designed to enhance cooperation among participants.
- Oversaw participant behavior during recreational activities to guarantee adherence to safety regulations.
Cashier
Momma Made Burgers, LLC.
Chicago
06.2017 - 05.2019
- Welcomed customers and provided service that was both friendly and professional, ensuring timely attention to each customer.
- Handled payments and customer orders using a POS system and communicated any special instructions to the kitchen staff.
- Ensured the cash drawer was balanced, maintaining accurate accounting at the end of each shift.
Education
Diploma - Medical Office Administration
Herzing University
Madison, WI12.2024
High School Diploma -
Gary Comer College Prep.
Chicago, IL06.2017
Studied: Social Work
Western Illinois University
Macomb, IL 08.2017 - 01.2019
Skills
- Customer Assistance
- POS Systems
- Analytical abilities
- Complex Problem-Solving
- Proficiency in Microsoft office software
- Child development knowledge
- Curriculum Planning
Certification
- Paraprofessional License
Timeline
Call Center Agent
SCR Medical Transportation
11.2022 - 01.2024
Preschool Teacher's Assistant
First Step Child Care Center, Inc.
02.2021 - 08.2022
Recreational Leader
Chicago Park District
06.2020 - 08.2020
Studied: Social Work
Western Illinois University
08.2017 - 01.2019
Cashier
Momma Made Burgers, LLC.
06.2017 - 05.2019
- Paraprofessional License
Diploma - Medical Office Administration
Herzing University
High School Diploma -
Gary Comer College Prep.
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