Pimprapa Krathinthong
THAI PALACE, Sedona & Cottonwood
Camp Verde,AZ
1
Certification
21
years of professional experience
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Work History
Assistant Manager/Server
6 Years 4 Months- Provides a "Guest First" service at all times, creating an exceptional customer service experience.
- Planned schedules and delegated assignments to ensure optimal coverage and service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helps team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Helps with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised daily operations to consistently achieve performance, quality, and service standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager/Server/Bartender/Hostess
20 Years 9 Months- Fostered positive atmosphere, ensuring exceptional food and service for each customer.
- Managed front-of-house personnel, ensuring adequate staffing levels and reducing overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction by promptly resolving disputes and maintaining clear communication.
Rep 1, Claims Processing (Remote)
7 Months- Processing and adjudicating paper claims.
- Processed and adjudicated paper claims, contributing to efficient claims operations.
- Maintained integrity of claims receipts according to standard operating and adjudication procedures, ensuring compliance.
- Working within turnaround times to meet client performance guarantees for claims processing.
- Meeting productivity and accuracy standards.
- Outbound calls to Members and/or Providers for verification of information
- Learned and followed all organizational policies and procedures to maintain safe and professional working environment.
- Collected, organized, and entered information into database system to support accurate claims processing.
Education
Associate of Science - Radiologic Technology
- Dean's List 2015
- 3.8 GPA
Skills
Customer service
Conflict Resolution
Team leadership
Customer Relations
Team motivation
Goal-oriented
Money handling
Database Management
LexisNexis
Med Force Technologies Software
IBM AS400 Software
Vendor Negotiations
Decision-making
Bilingual
Certification
- Food Manager Training Certification, Coconino County, 2017
- Title 4 Basic Liquor Law Certification, 360 Training 2020
- CPR, First Aid, AED, BLS Certification, New Life CPR, 2023
- Listening for Your Customer's Stated Need Certification
- Digging Deeper to Uncover Customer Needs Certification
- Conscious Inclusion Learning Experience Certification
- Corporate and DC Records Management Program Certification
- Privacy and HIPAA Privacy Training Certification
- Security Awareness Training Certification
- Privacy Awareness and Business Firewall Certification
- Preventing Discrimination and Harassment Training Certification
Timeline
Rep 1, Claims Processing (Remote)
CVS Healthcare
12.2023 - 07.2024Read More
Assistant Manager/Server
Crema Craft Kitchen and Bar
06.2020 - CurrentRead More
Manager/Server/Bartender/Hostess
THAI PALACE, Sedona & Cottonwood
01.2006 - CurrentRead More
Yavapai Community College
Associate of Science from Radiologic Technology
Read More