Pinali Patel
Mckinney,TX
Summary
Detail-oriented and analytical professional with experience across multiple functions at Hyundai Capital America, including Early Payment Default, Skip Tracing, and Collections (PDS). Experienced in account review, customer interactions, compliance, documentation, and applying established policies and procedures. Strong attention to detail, critical thinking, and problem solving skills.
Overview
10
10
years of professional experience
Work History
Early Payment Default
Hyundai Capital America
McKinney, TX
04.2025 - Current
- Work a group of delinquent accounts via automated dialer and manual skip work through inbound and outbound with primary goal of negotiating payment arrangements to bring the account current.
- Review account information, payment history, and customer circumstances to determine appropriate account actions.
- Performed early risk action and collection activities on early payment default accounts.
- Maintained compliance with internal policies, procedures and applicable regulatory requirements.
- Accurately documented all account actions, customer interactions within system of record.
- Participated in coaching, training, and development activities.
- Demonstrated strong listening skills, communication, negotiation and attention to detail.
Collections Associate (PDS)
Hyundai Capital America
Mckinney, TX
07.2024 - 04.2025
- Managed and maintained delinquent accounts, ensuring accuracy and compliance with company policies.
- Stay up-to date with compliance and achieve 98% compliance score
- Assisted clients with account inquiries, providing exceptional customer service and resolving issues promptly.
- Analyzed financial data to identify trends and provide insights for decision-making.
- Collaborated with team members to improve processes and enhance efficiency.
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Managed account portfolios, ensuring timely resolution of inquiries and issues.
General Manager
Marriott Hotels
Laurel, MS
01.2017 - 07.2024
- Oversaw daily operations of the hotel, ensuring high standards of service and guest satisfaction.
- Managed a team of 50+ staff, including hiring, training, and performance evaluations.
- Developed and implemented strategies to increase revenue and reduce costs.
- Handled customer complaints and resolved issues to maintain positive guest experiences.
- Maintained financial records, prepared budgets, and monitored expenses.
Education
Bachelor of Science - Marketing and Banking
University of Southern Mississippi
Hattiesburg, MS07-2023
Skills
- Strong Analytical Thinking Skills
- Microsoft Office
- Problem Solving
- Relationship Building & Communication
- Regulatory Compliance
- Attention to Detail
Timeline
Early Payment Default
Hyundai Capital America
04.2025 - Current
Collections Associate (PDS)
Hyundai Capital America
07.2024 - 04.2025
General Manager
Marriott Hotels
01.2017 - 07.2024
Bachelor of Science - Marketing and Banking
University of Southern Mississippi