DAEQUAN CROSS
Rochester,NY
Summary
To obtain a customer service position where I can utilize my skillset to benefit my future organization. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful professional settings.
Overview
5
5
years of professional experience
Work History
Night Desk Attendant
Monroe Community College
08.2022 - Current
- Monitor and maintain order and appropriate behavior in the lobby, respond appropriately to any emergency situations while on-duty
- Position requires ability of clear and concise communication, computer functionality with a team and service mentality.
- Utilized effective communication skills when handling guest complaints, seeking resolutions that maintained positive relationships with the hotel brand.
- Ensured timely completion of nightly reports, reconciling discrepancies in record-keeping and financial transactions.
Sales and Service Associate (SSA)
ARS/Rescue Rooter
03.2021 - 12.2022
- Answered phones and directed customers to the correct sales departments
- Assisted with meeting monthly metrics and goals for the season.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Picker / Packer
Macy's Distribution Center
09.2019 - 02.2021
- Processed orders in a warehouse setting, picked and packed orders for direct to customer and direct to store locations.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
Education
Associate Degree - Computer Science
Monroe Community College
Rochester, NYHigh School Diploma -
Edgewood High School
Edgewood, MD05.2020
Skills
- Reliability and punctuality
- Strong Organization
- Stress Tolerance
- Record Keeping Abilities
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Cash Handling
- Guest Services
- Front Desk Management
- POS Systems
Timeline
Night Desk Attendant
Monroe Community College
08.2022 - Current
Sales and Service Associate (SSA)
ARS/Rescue Rooter
03.2021 - 12.2022
Picker / Packer
Macy's Distribution Center
09.2019 - 02.2021
Associate Degree - Computer Science
Monroe Community College
High School Diploma -
Edgewood High School