Uri C Pineda
Flight Attendant
Houston,TX
Summary
Accomplished Flight Attendant offering exceptional customer service and management expertise distinguished by commended performance. Focused on maximizing crew member performance, productivity and quality assurance with compassion. Keen to leverage 24 years in the industry with a goal of completing a well-rounded career while contributing to the success of Hawaiian Airlines.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Charter Operations Coordinator
CommuteAir
Houston, TX
12.2024 - Current
- Collaborate with customers to coordinate and execute their Charter operational plan as needed.
- Enhance customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Provide logistical coordination to crew members, third party vendors, and internal departments.
- Conduct thorough post-flight debriefings with crews to identify areas for improvement in future operations.
Inflight Supervisor
CommuteAir
Houston, TX
11.2023 - 12.2024
- Perform more than 12 weekly Flight Attendant Manual checks
- Ensure compliance with all FAA regulatory requirements as well as company policies and procedures.
- Address Flight Attendant concerns with empathy and professionalism, resolving issues promptly.
- Monitor Flight Attendant report times, and attendance.
- Work closely with manager to establish an overall operation strategy for the Inflight department.
Purser/Flight Attendant
Flight Services International
Houston, TX
10.2014 - 10.2023
- Oversee cabin environment, including 6-18 flight attendants to ensure safety and security of Atlas Air customers
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Provide leadership, direction and assistance to customers and fellow crew members in stressful or emergency situations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Flight Attendant/Instructor/Supervisor
ExpressJet Airlines, Inc.
Houston, TX
06.2001 - 10.2014
- As the single flight attendant was responsible for the safety, security and comfort of Continental Airlines passengers
- Facilitated initial and recurrent flight attendant training, including Crew Resource Management
- Experienced in developing recurrent training curriculum, including computer based training.
- Direct supervisor of up to 150 flight attendants at ONT
- Resolved crew member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with flight crew to maximize smooth and safe flights.
Education
Transportation Management Diploma - Tourism And Travel Management
Academy Pacific Travel College
Hollywood, CA 10.2000 - 03.2001
Skills
Aviation regulations
Relationship Management
Logistics coordination
Problem-Solving
Timeline
Charter Operations Coordinator
CommuteAir
12.2024 - Current
Inflight Supervisor
CommuteAir
11.2023 - 12.2024
Purser/Flight Attendant
Flight Services International
10.2014 - 10.2023
Flight Attendant/Instructor/Supervisor
ExpressJet Airlines, Inc.
06.2001 - 10.2014
Transportation Management Diploma - Tourism And Travel Management
Academy Pacific Travel College
10.2000 - 03.2001
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