Pinkie LaFord
Warren,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crusecom
04.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 100+ escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
COVID-19 Screener
Abr Employment Services
01.2022 - 12.2023
- Correcting errors and organizing the information
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records
- Answered patient inquiries and provided information about healthcare services.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Chat Support Specialist
Apple
02.2021 - 01.2022
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Managed online chat support, offering timely assistance to customers.
- Resolved technical issues for customers through email, and chat support channels.
Billing Specialist
DTE ENERGY
03.2019 - 02.2021
- Processed paying bill claims submitted or denying them after comparing claims to their monthly bills
- Monitor accounts receivable and follow up on outstanding payments, reducing delinquent accounts by 25%
- Respond to customer inquiries related to billing, resolving issues promptly and maintaining a high level of customer satisfaction
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Medical Scheduler
BEAUMONT HOSPITAL
02.2018 - 03.2019
- Efficiently managed and maintained the appointment schedule for surgical procedures and radiology imaging coordinating with healthcare providers, patients, and other medical staff
- Utilized Medical terminology, Epic systems, Allscripts, NextGen Healthcare and more to input and update patient appointments, ensuring accuracy and timeliness of information
- Responded to patient inquiries and provided excellent customer service, addressing scheduling conflicts, and accommodating urgent appointment requests
- Scanning through information through epic systems
Education
Health Unit Coordinator Certificate - Health Unit Coordination
Marygrove College
Detroit, MI09.2016
HIGH SCHOOL DIPLOMA -
University High School
06.2015
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Call center experience
- Live chat support
Certification
Driver's License
Timeline
Customer Service Representative
Crusecom
04.2023 - 04.2024
COVID-19 Screener
Abr Employment Services
01.2022 - 12.2023
Chat Support Specialist
Apple
02.2021 - 01.2022
Billing Specialist
DTE ENERGY
03.2019 - 02.2021
Medical Scheduler
BEAUMONT HOSPITAL
02.2018 - 03.2019
Health Unit Coordinator Certificate - Health Unit Coordination
Marygrove College
HIGH SCHOOL DIPLOMA -
University High School
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