Pio Rafael T. Nepomuceno
San Diego,CA
Summary
Excels in delivering exceptional customer service and mastering safe food handling practices through a proven track record at Ralphs Grocery Kroger. Work experience spans from content creation at Screen Rant to meticulous background checks at Owens OnLine LLC, showcasing strong research abilities and attention to detail. Thrives in team settings, driving productivity and quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista/Assistant Manager: Starbucks, Seafood
Ralphs Grocery Kroger
03.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Followed exact recipes for mixing and preparing beverage and food items.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Served meat and seafood product for customers.
- Fulfilled and attained orders for online customers.
Content Writer
Screen Rant
10.2021 - 05.2022
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Created content for websites and online publications.
- Wrote weekly on pop culture topics from movies, television, literature, and video games.
Employment Verification Specialist
Owens OnLine LLC (Owens Asia, Inc.)
08.2015 - 10.2021
- Conducted thorough background checks on applicants, verifying previous employment history and references as needed.
- Maintained strict confidentiality, ensuring secure handling of sensitive employee data and documents.
- Utilized various software tools and platforms to efficiently manage cases, track progress, and maintain accurate records of completed verifications.
- Managed multiple cases simultaneously, prioritizing workloads to meet deadlines without compromising quality or accuracy.
- Trained new verification specialists and created training manuals.
- Conducted verifications across 80 countries, including United States, United Kingdom, China, Saudi Arabia, and United Arab Emirates.
English as a Second Language Teacher
Angeles University Foundation
07.2009 - 07.2014
- Increased student confidence through regular feedback and personalized instruction.
- Educated students in basics of English grammar and conversational speaking.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Taught students from South Korea, Japan, China, Vietnam, Indonesia, and Timor-Leste.
General Manager's Assistant
Historic Camalig Restaurant
06.2009 - 02.2011
- Performed front desk duties including welcoming customers, cashier, allocation of waiter assignments, customer reservations, and customer complaints.
Education
No Degree - CS50AI Introduction To AI With Python (ONGOING)
Harvard University (edX)
RemoteCertificate (partnership With Angeles University) - Chinese Language And Culture
Fujian Normal University, International College
Fuzhou, China07.2015
Master of Arts - International Studies
Miriam College
Quezon City, Metro Manila, The Philippines03.2014
Bachelor of Arts - Mass Communication
Angeles University Foundation
Angeles City, The Philippines04.2009
Skills
- Safe Food Handling Practices
- Opening and closing duties
- Exceptional customer service
- Cash Handling
- Creative Writing
- Strong Research Abilities
- Grammar mastery
- Accuracy and Precision
Certification
- Food Handler-Certificate of Completion, eFoodcard - February 2023-February 2026
Trainings/Workshops
- 7/2009: Learnax - SMX Convention Center, Pasay, Metro Manila, The Philippines
-Hosting Techniques for Programs and Corporate Events Seminar
- 5/2008-6/2008: Central Luzon Business Week - San Fernando, The Philippines
-University Curriculum Internship
- 6/2007-4/2009: Angeles University Foundation - Angeles City, The Philippines
-University Theater: CATS, Romeo and Juliet, The Fantasticks, and Oedipus Rex
References
- Owens Asia, Inc. - Angeles City, The Philippines
-Ms. Gilda S. Espino - Human Resources Manager
- Miriam College - Quezon City, Metro Manila, The Philippines
-Dr. Caridad Sri Tharan - Dean, College of International, Humanitarian, and Development Studies
- Angeles University Foundation - Angeles City, The Philippines
-Mrs. Remy Janda-Tulabut - ESL Coordinator and Professor, English Department
Timeline
Barista/Assistant Manager: Starbucks, Seafood
Ralphs Grocery Kroger
03.2022 - Current
Content Writer
Screen Rant
10.2021 - 05.2022
Employment Verification Specialist
Owens OnLine LLC (Owens Asia, Inc.)
08.2015 - 10.2021
English as a Second Language Teacher
Angeles University Foundation
07.2009 - 07.2014
General Manager's Assistant
Historic Camalig Restaurant
06.2009 - 02.2011
No Degree - CS50AI Introduction To AI With Python (ONGOING)
Harvard University (edX)
Certificate (partnership With Angeles University) - Chinese Language And Culture
Fujian Normal University, International College
Master of Arts - International Studies
Miriam College
Bachelor of Arts - Mass Communication
Angeles University Foundation
- Food Handler-Certificate of Completion, eFoodcard - February 2023-February 2026
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