Piper D Hyman
Garden City,ID
Summary
Director-level program leader driving global partner operations, program design, and sales enablement across channel ecosystems. Brings experience with corporate integrations, legal governance, Salesforce operations, and partner-facing analytics to standardize processes, support launches, and align sales leaders on change.
Overview
13
13
years of professional experience
Work History
Director, Global Channel Programs/Operations (B2B SaaS)
Mimecast
12.2020 - 07.2026
- Oversaw global Reseller Program for Mimecast. Included program concept/design/execution for all partner profitability and incentive programs. Included creation and execution of all internal/external program documents, enablement materials and training delivery for Mimecast direct and channel sales employees and global partners across North America, Asia and Europe.
- Lead global team in designing and optimizing transactional processes, driving business efficiencies and partner satisfaction.
- Led two corporate integrations for the channel organization, ensuring partner sales and program participation continuity and success.
- Oversaw GTM requirements and operations for the global channel team; included system requirements to properly track key sales metrics as well as sales coverage and annual compensation planning for global standardization.
- Designed and launched partner-facing program dashboards to provide external stakeholders (Partners) with real-time program performance analytics as part of annual program compliance requirements.
- Key channel liaison with product teams for all product actions (launches, migration actions and product feature changes).
- Collaborated with global sales leaders to assess program changes and transformation plans for GTM alignment and decision-making using RACI model.
- Led efforts with legal on program governance requirements, including program terms and conditions, operational cadence, and contractual terms.
Senior Manager, Global Channel Operations (B2B SaaS)
Forescout Technologies
Garden City, Idaho
12.2018 - 11.2020
- Launched and directed Forescout Envision Partner Program globally, resulting in improved program profitability and operational efficiency through comprehensive program overhaul.
- Managed channel operations, overseeing partner onboarding and SFDC administration to enhance partner engagement and satisfaction.
- Led analytics and reporting efforts, optimizing channel performance and program effectiveness through data-driven insights.
Senior Manager, Global Strategic Channel Planning & Initiatives (B2B On Prem and SaaS)
McAfee
11.2016 - 12.2018
- Led global projects to transform operational processes and implement go-to-market strategies for McAfee's Channels Organization, enhancing channel effectiveness.
- Developed global channel GTM strategy and compensation structures, achieving alignment with corporate objectives.
- Managed Partner Care Team (40+ people in India), defining career paths and performance metrics to support global talent development.
- Directed integration initiatives for 2 key technology acquisitions, aligning corporate and channel operations to optimize resource utilization.
Director, North America Field and Channel Marketing
K2
09.2015 - 11.2016
- Led North America marketing teams to enhance field and channel synergy, resulting in improved lead generation and market awareness.
- Developed and executed targeted marketing initiatives to strengthen direct sales and support channel partner ecosystems.
- Increased lead volume for Inside Sales personnel, creating more sales opportunities.
Senior Manager, Global Channel Programs
Intel Security/McAfee
03.2013 - 09.2015
- Managed global channel programs, integrated 500+ partners post-merger, and drove channel sales traction.
- Designed and executed global distribution programs, improved partner engagement and increased revenue retention.
- Oversaw Deloitte analyst relationship, leading to 11 projects generating $32M in revenue.
- Supported key integration efforts during Intel/McAfee merger and led McAfee's largest technology migration effort for the McAfee Endpoint business unit.
Education
MBA -
Marylhurst University
OregonBA - Business
College of Idaho
IdahoSkills
- Program design and implementation
- Market strategy
- Demand generation
- Data analytics strategies
- CRM: Salesforcecom
- Operations and process improvement
- Third-party application management
- Change management
- Training and enablement programs
- Sales collaboration
- Leadership and team development
- Executive presentation skills
- Proficient in MS Office applications
Personal Information
Title: Principal Strategic GTM Program Manager
Accomplishments
- Redesigned and launched global channel program from the ground up, expanding reach to 1400+ resellers and 90 distributors across 92 countries, and engaging direct sales teams to deliver enhanced partner engagement and revenue growth. Included creation of full program structure, brand, content creation, enablement, training framework and all profitability program components and documentation.
- Led strategic initiatives at Deloitte resulting in $32M incremental bookings by the second year through alternative market routes.
- Designed and launched partner-facing dashboard complete with full real-time program analytics.
- Orchestrated global M&A integration for five corporate acquisitions, ensuring seamless transitions and continuity for partners.
- Awarded MVP (Presidents Club) a total of three times across two organizations for going above and beyond to assist sales teams in attaining critical KPIs.
- Created program engagement guidelines and governance measures (working with sales leaders, legal teams and revenue operations stakeholders).
Relevant Corporate Awards
Eagles Club Recipient MVP, 2026 & 2023, CRN Women of the Channel Recipient, 2020, Presidents Club Recipient, Forescout, 2020, Spark Award, McAfee, 2014, Marketing Leadership Award, Avaya, 2012
Timeline
Director, Global Channel Programs/Operations (B2B SaaS)
Mimecast
12.2020 - 07.2026
Senior Manager, Global Channel Operations (B2B SaaS)
Forescout Technologies
12.2018 - 11.2020
Senior Manager, Global Strategic Channel Planning & Initiatives (B2B On Prem and SaaS)
McAfee
11.2016 - 12.2018
Director, North America Field and Channel Marketing
K2
09.2015 - 11.2016
Senior Manager, Global Channel Programs
Intel Security/McAfee
03.2013 - 09.2015
MBA -
Marylhurst University
BA - Business
College of Idaho