Piper Florio
Manahawkin,NJ
Summary
- Travel Club 09/2021-05/2025
- Hospitality Leadership Association 09/2021-05/2025
- Student Ambassador at ALIS Conference 01/2023 Los Angeles, CA
- HOSP3085 International Hotel Operations 04/2024 Ireland
Overview
6
6
years of professional experience
Work History
Server
Hollow Pines
West Creek, NJ
01.2026 - Current
- Selected as part of opening team for a ground-up upscale American dining concept
- Maintains fine dining service standards including coursing timing & presentation awareness
- Develops extensive knowledge of seasonal American cuisine, wine pairings, and craft cocktails
Seasonal Server
Parker's Garage & Oyster Saloon
Beach Haven, NJ
05.2025 - Current
- Provides excellent customer service in fast-paced dining environments.
- Collaborates with kitchen staff to ensure timely food preparation and delivery
- Assists guests with menu selections and answered questions about dishes.
Front Desk Agent
Residence Inn
Providence, RI
08.2024 - 05.2025
- Assisted guests with inquiries and resolved issues to ensure a welcoming atmosphere
- Collaborated with staff to prepare rooms and enhance guest satisfaction
- Maintained accurate records of guest information, payments, and reservations using FOSSE
Intern
Marriott Vacation Club
Galloway, NJ
05.2024 - 08.2024
- Welcomed guests to facility, addressed complaints and found solutions to problems
- Assisted in daily hotel operations, ensuring smooth front desk and guest services
- Coordinated room assignments and facilitated communication between housekeeping and front office staff
Hostess
Ten Prime Steak & Sushi
Providence, RI
12.2022 - 05.2024
- Sat guests and managed seating chart
- Monitored restaurant activity to determine dining flow
- Completed dining room tasks while providing customer service
Night Audit
Hotel LBI
Ship Bottom, NJ
05.2022 - 08.2022
- Completed night audit for guest ledgers to close bank
- Arranged accommodation for overbooked situations
- Responded to guests needs via reservation notes to help day-time staff
Hostess/Busser
Old Causeway
Manahawkin, NJ
06.2020 - 01.2022
- Seated guests and managed seating chart & wait times
- Responded to guests needs via reservation notes to help day-time staff
- Quickly cleared tables and cleaned dining areas, ensuring a tidy environment for guests and a smooth dining experience
Education
Bachelor of Science - Hotel & Resort Management + Beverage Service Minor
Johnson & Wales University
Providence, RI05-2025
Skills
- Organizational and written skills
- Multitasking abilities
- 5 years of Hospitality experience
- Time management
- Guest accommodations
- POS systems (Toast and Square)
- Computer proficiency (Excel and PowerPoint)
- ServSafe certification (Allergens, Food Handler, Alcohol)
- TIPS certification
- Bartender Certificate
Timeline
Server
Hollow Pines
01.2026 - Current
Seasonal Server
Parker's Garage & Oyster Saloon
05.2025 - Current
Front Desk Agent
Residence Inn
08.2024 - 05.2025
Intern
Marriott Vacation Club
05.2024 - 08.2024
Hostess
Ten Prime Steak & Sushi
12.2022 - 05.2024
Night Audit
Hotel LBI
05.2022 - 08.2022
Hostess/Busser
Old Causeway
06.2020 - 01.2022
Bachelor of Science - Hotel & Resort Management + Beverage Service Minor
Johnson & Wales University