Piper James

Work schedule is about 2-3 days a month.

• Interpersonal Communication Skills trained with Crisis Communication Skills.
• Documented and organized security information accurately and efficiently.
• Enhanced emergency preparedness, commanding oversight and maintenance of tactical plans, equipment and weapons.
• Maintained 100% accountability of all assigned equipment worth more than $100,000.
• Secured and protected military property, assets, and personnel.
• Supported mission success through effective collaboration with local law enforcement agencies during joint state active duty operations.

• Conducted thorough briefings for oncoming watch teams, ensuring continuity of operations.
• Optimized resource allocation during emergencies by utilizing advanced decision support tools and analytical techniques.
• Developed comprehensive situation reports, contributing to the overall understanding of complex incidents and events.
• Reduced operational risks by maintaining up-to-date knowledge of relevant policies, procedures, and regulations.
• Ensured mission readiness with regular equipment testing, maintenance, and troubleshooting tasks.
• Collaborated with interagency partners for seamless coordination during crisis situations.

Work schedule varied based on needs of organization, averaging 40-60 hours per week.

• Created cadre and student memos for Comprehensive Health and Wellness Course cadre, including location, purpose, contact information, as well as applicable details for all internal and external outreach, including audience information and topic of remarks.
• Coordinated logistics for successful on-site course delivery, including scheduling, room setup, and technology support.
• Prepared memorandums, counseling statements, and/or reports of a sensitive confidential nature for the Comprehensive Health and Wellness Courses on a variety of topics.
• Learned and taught Motivational Interviewing at Comprehensive Health and Wellness Courses.
• Monitored course progress to identify areas for improvement and make necessary adjustments in a timely manner.

Work schedule was typically 0800 - 1630 Monday through Friday. Averaging 40-60 hours per week for organizational needs.

• Performing the role of an advocate as a second responder to any site within Fond du Lac Green Lake counties.
• Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
• Assisted callers who experienced sexual assault, utilizing active listening skills and de-escalation techniques for immediate safety planning.
• Created a volunteer handbook to provide information on volunteer roles, responsibilities, and expectations.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Developed and maintained relationships with over 50 community organizations and agencies.

Work schedule was 1400 to 2300 Wednesday - Sunday. Averaging about 40-50 hours per week.

• Provided excellent customer service to over 150 callers over telephone on a daily basis.
• Addressed and resolved customer concerns to management.
• Supported system security by verifying customer information prior to addressing any account issues.
• Demonstrated in-depth knowledge and understanding of product line, pricing structure, and gross profit objectives.