Piper Marcantonio
Council Bluffs,IA
Summary
Dynamic and results-oriented professional with extensive experience at Menards, adept in customer service excellence and POS system operations. Demonstrated ability to enhance customer loyalty and resolve complaints with empathy, achieving high accuracy in transactions. Trained new staff, ensuring reliability and effective communication. Proven track record in improving customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier/Service Desk Worker
Menards
01.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Medical Laboratory Science
Wayne State College
Wayne, NE05-2028
High School Diploma -
Underwood Highschool
Underwood, IA05-2024
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- POS system operations
- Refunds and exchanges
- Complaint resolution
- Assertiveness
- Store maintenance
Timeline
Cashier/Service Desk Worker
Menards
01.2023 - 08.2024
Bachelor of Science - Medical Laboratory Science
Wayne State College
High School Diploma -
Underwood Highschool
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