Summary
Overview
Work History
Education
Skills
Skills Activities
Value Proposition
Affiliations
Accomplishments
Certification
Timeline
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PIPER MCCULLOUGH

Seattle,WA

Summary

Results-driven Senior Partner Success Manager recognized for exceptional account management and outstanding achievements in the real estate industry. Proven track record of exceeding sales goals, fostering client relationships, and driving business growth. Winner of the Sales Circle of Champions in 2022, showcasing dedication and excellence. Promoted to Zillow's Large Accounts team in 2023.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Partner Success Manager

Zillow Group
Seattle, WA
07.2020 - Current
  • Conducted business reviews resulting in 150% client growth and retention.
  • Mentored and coached Multi-Family clients for mutual success.
  • Represented the voice of the customer, influencing product and process improvements.
  • Served as the primary contact of newly onboarded partners, provide training to Zillow Group Rentals platform end users as well as post go-live support
  • Facilitated positive client experiences through your expertise of our systems & processes.
  • Demonstrated local knowledge of trends, market conditions, and advertising tendencies based on market assigned upon hire.
  • Partnered with Account Executive and Support Teams to help identify upsell opportunities.
  • Conducted and facilitated regular client experience and engagement events.

Scheduling Coordinator

Zillow Group
Seattle, WA
05.2019 - 07.2020
  • Coordinated scheduling for over 60 agents, providing the necessary details for each assignment
  • Identified agent performance issues and gave counsel on corrective actions
  • Responsible for preparing scheduling and hiring reports for company-wide meetings
  • Responded to client and employee requests in a timely manner
  • Experience with effective issue resolution techniques.

Marketing Coordinator

Just Call Me Doc
Los Angeles, CA
01.2019 - 04.2019
  • Analyzed and learned various social media strategies for local and national brands
  • Responsible for scheduling client calls, emails, and documents for SEO needs and updates with 30+ businesses
  • Learned how to study Google Analytics for improving productivity
  • Assisted in constructing monthly SEO reports and delivering the information in a clear, concise manner.

Scheduling Coordinator

Apartment Advantage
Seattle, WA
09.2017 - 10.2018
  • Coordinated scheduling for over 60 agents and provided the necessary details for each assignment
  • Identified agent performance issues and gave counsel on corrective actions
  • Responsible for preparing scheduling and hiring reports for company-wide meetings
  • Responded to client and employee requests in a timely manner and am experienced with effective issue resolution techniques.

Supervisor/Leasing Specialist

Greystar Property Management
Seattle, WA
04.2015 - 01.2017
  • 100% Record of meeting monthly sales targets of $5,000+
  • Conducted apartment tours and maintained residents’ files with an occupancy rate of over 85%
  • Assisted in developing marketing plans, internet ads, print ads, and marketing copy
  • Supervisor on certain days, managed the internal finances through daily income reports and monthly KPIs.

Education

bachelor’s in general sciences -

Seattle University
06.2020

Skills

  • Strategic Planning
  • Performance Analysis
  • Proficient in Google Analytics
  • Customer Relationship Building
  • Industry Expertise
  • Client Representation and Advisement
  • Microsoft Office and Docusign
  • Contract Review and Negotiation

Skills Activities

  • Excellent use of Yardi, Front Desk, and Property Management platforms
  • Excellent use of MS Office Products

Value Proposition

Energetic, organized and motivated quick learner with a positive attitude who persistently meets or exceeds goals and collaborates well in a team environment.

Affiliations

  • Active volunteer with Adaptive Sports which supports competitive or recreational sports for people with disabilities

Accomplishments

  • Sales Circle of Champions 2022 - 2023 Winner
  • Sales Top Performer - January 2020
  • Sales Circle Of Excellence Q1 2023

Certification

  • Google Analytics

Timeline

Senior Partner Success Manager

Zillow Group
07.2020 - Current

Scheduling Coordinator

Zillow Group
05.2019 - 07.2020

Marketing Coordinator

Just Call Me Doc
01.2019 - 04.2019

Scheduling Coordinator

Apartment Advantage
09.2017 - 10.2018

Supervisor/Leasing Specialist

Greystar Property Management
04.2015 - 01.2017

bachelor’s in general sciences -

Seattle University

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PIPER MCCULLOUGH