Piper Shields
Estes Park,Colorado
Summary
Enthusiastic Sales and Customer Service professional with forward-thinking communication and time management nature. Extroverted personality geared towards inclusion of a diverse workplace and customers. Seeking to expand knowledge in event planning and large group settings.
Overview
3
3
years of professional experience
Work History
Server & Lead Host
The Post Chicken & Beer
04.2023 - 09.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, upholding key values such as honesty and integrity while maintaining a high level of customer satisfaction.
- Efficiently managed and assisted hundreds of guests daily, while ensuring smooth operations and exceptional service standards.
- Assisted in the training of newly hired employees, verifying they were equipped with the necessary skills for their roles.
Shift Supervisor & Cashier
Coffee On The Rocks
03.2021 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier Team Lead
Sundae Saloon
05.2020 - 09.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Exercised workplace safety and maintained a clean and tidy workplace environment.
Education
Associate of Arts - Economics
Front Rage Community College
3645 W 112th Ave, Westminster, CO 8003105.2024
High School Diploma -
Estes Park High School
Estes Park, CO05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Strong Interpersonal Skills
- Industry Trends Awareness
- Item Salesmanship
- Attention to Detail
- Computer knowledge and programming experience
References
• Theresa Regan, (970) 586-2188, bcsk88@aol.com
• Kaiden Jones, (360) 460-6336, kaidenjones34@icloud.com
• JC Cantley, (720) 840-6555, jc@postchickenandbeer.com
Timeline
Server & Lead Host
The Post Chicken & Beer
04.2023 - 09.2023
Shift Supervisor & Cashier
Coffee On The Rocks
03.2021 - 08.2022
Cashier Team Lead
Sundae Saloon
05.2020 - 09.2020
Associate of Arts - Economics
Front Rage Community College
High School Diploma -
Estes Park High School
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