PITIE NZABAHIMANA

Duties and Responsibilities:

Provide orientation and guidance to users on how to operate new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Building and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Monitoring and maintaining the computer systems and networks. Implementing solutions and providing expertise. Outsourcing solutions by offering remote and onsite computer repair services. Help Desk and Web Developer. Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders.

Achievements:

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained office PCs, networks and mobile devices.
• Linked computers to network and peripheral equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

OTHER RELEVANT INFORMATION:

Possess a valid National Passport.

Excellent diagnostic and problem-solving skills.

Excellent communication ability.

Outstanding organizational and time-management skills.

In depth understanding of diverse computer systems and networks.

Good knowledge of internet security and data privacy principles.

Ability to learning new skills.

REFERENCES:

Names: MUSHUMBA DESIRE

Title: Senior Consultant for innovation partnerships at FAO

Email: Mushumbadesire10@gmail.com

Mobile: +250788566096

Names: GASANA JEAN PISSON

Title: Senior software engineer at CrimsonlLogic

Email: pissong@gmail.com,

Mobile Phone: +250788487482

Names: NIYITEGEKA THEOGENE

Title: In charge of Information Technology at JHPIEGO-USAID Funded Project

Email: theogene.niyitegeka@jhpiego.org

Mobile Phone: +250788230050