Piyush Chugh

Manteca,CA

Summary

As a driven and organized professional, I have extensive experience managing service operations in the automotive and commercial vehicle industries. I excel in leading teams to handle high-volume deliveries, driving innovation, and enhancing customer satisfaction. My strengths include mentoring teams, refining diagnostic systems, and managing resources around the clock. I am committed to exceeding customer expectations and continuously improving service efficiency.

Overview

years of professional experience

Work History

Manager

Mann Bros Transport Inc.

01.2022 - 07.2024

Led field, technical repair, and manufacturing teams at Mann Bros Trucking, ensuring high performance in a technology-driven environment.
Oversaw financial operations, maintained accurate records, and ensured compliance with industry regulations, contributing to overall business stability.
Created, managed, and executed business plans, effectively communicating the company's vision to motivate teams and achieve objectives.
Facilitated strong customer relations and communication across all organizational levels, enhancing satisfaction and service quality.
Implemented project management tools and techniques to streamline processes and contribute to continuous improvement cycles.
Leveraged automotive industry experience to achieve operational efficiency and customer satisfaction.
Developed strategic partnerships with key stakeholders, driving significant growth opportunities.
Analyzed market trends and competitor strategies to guide the development of innovative solutions through data-driven decision-making.
Assisted in hiring and training new employees, ensuring a skilled and prepared workforce.

Store Manager (Part-time)

Prescott Liquor

04.2016 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Skills

Leadership: Effectively led and managed local teams to support high-volume truck deliveries and operations, ensuring operational efficiency and success
Innovation: Consistently identified and implemented opportunities to enhance product value and improve business processes
Collaboration: Worked collaboratively with diverse teams and stakeholders to drive innovation and achieve growth

Customer Experience: Enhanced the customer experience for commercial fleets by continuously improving service and support
Organizational Skills: Demonstrated strong organizational abilities to manage multiple priorities and ensure smooth operations in fast-paced environments
Adaptability: Quickly learned and adapted to new processes and technologies, supporting ongoing team growth and innovation