PJ Bezpalko
McKinney,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
Work History
Area Marketing/Regional Training Director
UDR
Dallas, TX
05.2008 - 09.2012
- Collaborated with managers in the region to identify areas of improvement for employees' skillset.
- Developed comprehensive materials such as handouts, manuals, videos, required for conducting various types of trainings.
- Analyzed feedback from participants in order to evaluate the quality of regional trainings and make necessary adjustments accordingly.
- Led training classes and recorded instruction for later use.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Conducted workshops, seminars and webinars for employees in the region.
- Facilitated team building exercises within departments located throughout the region.
- Developed and implemented training programs to meet regional needs.
- Mentored team members to succeed and advance within department and company.
District Sales Manager
UDR
Tampa, Florida
06.2004 - 05.2008
- Developed and implemented strategies to increase market share and profitability of the district.
- Created incentive programs to motivate sales teams to exceed quotas.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Trained and mentored sales team members in customer relations, customer service and sales initiatives.
- Conducted regular meetings with sales staff to review progress against goals.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
- Evaluated individual store performance against budget projections using analytics software tools.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
Senior Property Manager-896 Units
UDR
Tampa, Florida
06.1999 - 06.2004
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Conducted regular inspections of properties to identify any issues requiring attention.
- Scheduled regular meetings with team and management staff to discuss performance metrics such as occupancy rate, income generated from rentals etc.
- Maintained relationships with residents by providing excellent customer service and responding promptly to inquiries or concerns.
- Ensured all residents adhered to rental agreements, lease terms, and applicable laws.
- Created budgets and monitored expenses related to managing properties.
- Negotiated contracts with vendors for the maintenance of properties.
- Provided guidance and support to members of the front office and maintenance team when needed.
- Oversaw daily operations, maintenance, and administration of the properties.
Education
Some College (No Degree) - General Studies
Trinity Valley Community College
Palestine, TXSkills
- Training facilitation
- Coaching and mentoring
- Innovation and creativity
- Staff development
- Sales training
- Customer service training
- Training program development
Timeline
Area Marketing/Regional Training Director
UDR
05.2008 - 09.2012
District Sales Manager
UDR
06.2004 - 05.2008
Senior Property Manager-896 Units
UDR
06.1999 - 06.2004
Some College (No Degree) - General Studies
Trinity Valley Community College