Carlisha Kinnard
Pearland,TX
Summary
Hello! I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm highly energetic with a willingness and eager to become more knowledgeable while also maintaining a High Customer Satisfaction in order to contribute to ANY company success. I would bring my loving personality, hard-work & dedication to your company, if giving the opportunity. Thank you!
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Group 1 Auto
08.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Material Handler
Onpoint Industrial Services
01.2016 - 08.2024
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Received and unpacked shipments and new equipment as directed.
- Performed cycle counts and inventory control to accurately track product levels.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Customer Service Representative (Cruise Specialist)
Norwegian Cruise Lines Holdings Ltd
06.2021 - 02.2024
- Coordinated travel arrangements for groups, couples, executives, and clients with special needs
- Provided excellent customer service to new and existing clients, resulting in long-term relationships and new travel assignments
- Asked open-ended questions to better understand client needs and determine the best international travel offerings
- Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 90% increase in repeat business
Education
No Degree - Some college (No degree)
Houston Community College
Houston, TX08-2011
High School Diploma -
Westbury High School
Houston, TX05-2009
Skills
- Verbal and written communication
- Call center operations
- Customer service
- Multitasking and organization
- Professional Telephone Demeanor
- Problem Resolution
- Computer Proficiency
- Problem-solving
Timeline
Customer Service Representative
Group 1 Auto
08.2024 - Current
Customer Service Representative (Cruise Specialist)
Norwegian Cruise Lines Holdings Ltd
06.2021 - 02.2024
Material Handler
Onpoint Industrial Services
01.2016 - 08.2024
No Degree - Some college (No degree)
Houston Community College
High School Diploma -
Westbury High School
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