P. L. Brown
Rosenberg,TX
Summary
Dedicated management professional with experience handling a wide range of administrative, technical, human resources, sales, marketing and executive-support tasks. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line.
Overview
24
24
years of professional experience
Work History
Executive Secretary/Chief Administrator/Communications Specialist/Branding & Marketing Ambassador
Destined For Greatness
Houston, TX
01.2006 - Current
- Provided strategic and project execution support to enhance productivity, customer service excellence, external /internal communications and meet bottom-line financial performance goals
- Successfully improved revenue and volume performance.
- Facilitated sales and marketing strategies which significantly increased global product awareness and revenue by 30%
- Supervised corporate budget and financials through preparation of purchase requisitions, placing orders, spreadsheets and budget tracking
- Performed human resource activities, which included: performance evaluations, hiring, firing and corrective action for employees
- Trained employees on products, services, and new initiatives within scope of organizational goals
- Coordinated all travel itineraries and accommodations for domestic and foreign senior-level employees
- Organized and facilitated meetings, workshops, and presentations for potential new business opportunities
- Effectively assessed performance of contracted companies per business’ goals and plans
- Content Creator for all Social Media Outlets
- International Publishing Anthologist specializing in Anthology Projects/Solo Author Books
- Graphics Designing- Newsletters, Flyers, Digital Business Cards, Social Media Postings
- Leveraged data, implemented new technology and revised procedures to support change.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Licensed Insurance Account/Sales Manager
Allstate/State Farm Insurance Agencies
Houston, TX
09.2018 - 09.2021
- Provided expert and professional advice for multi-agent facility, in which there was direct focus on stellar customer experience
- Strategically hired, trained and on-boarded new staff members in-compliance with state laws
- Supervised preparation and registration of newly hired employees into state training classes and examinations
- Created multiple marketing initiatives to gain new business opportunities from companies that specialized in home construction, apartment property management, and commercial properties
- Ensured consistent, expedited service to clients by properly examining insurance proposals, collecting accurate background information and providing credit-risk assessments
- Provided support in underwriting process by determining premiums, constructing insurance policies and preparing insurance policy terms and conditions
- Collect, review and analyze applicant’s relevant history and records
- Offer recommendations on whether or not to approve application
- Obtain additional information about applicant to determine coverage needs
- Managed APR (Alliance Payment and Remittance) for monthly payments
- Responsible for creating seamless customer experience by handling multiple administrative tasks, which included, but were not limited to, initiating insurance claims, issuing Certificate of Insurance documents and providing insurance identification cards
- Met with customers to provide information about available products and policies.
- Identified and solicited sales prospects in agency databases.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Secretary/Teacher’s Aide/Administrative Assistant/Alief ISD
Alief Independent School District
Houston, TX
08.2013 - 08.2018
- Maintained high administrative standards through effective communication with all stakeholders; thrived in high-traffic environments, while maintaining good judgment regarding assignment prioritization, facility safety, and administrative support
- Provided direct support to all administrators by assisting specific areas: replying to written and electronic correspondences, scheduling meetings, ordering office inventory, maintaining bookkeeping records and fulfilling clerical duties
- Executed daily instruction, both written and oral, to ensure all administrators remained organized
- Created memos, reports, spreadsheets, exhibits for presentations and applied administrative skills to perform standardized duties
- Supported principals, teachers, and students to maintain successful operation of school programs and initiatives
- Served on team that created short-and long-term objectives in accordance to goals implemented by school district administrators
- Worked in classroom to provide extra help and attention to students
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ01.2022
Skills
- Good Telephone Etiquette
- Interpersonal Communication
- Training and Development
- Clerical Support
- Organization and Time Management
- Critical Thinking
- Planning and Coordination
- Active Listening
- Data Entry
- Problem-Solving
- Teamwork and Collaboration
- Cultural Awareness
- MS Office
- Dependable and Responsible
- Decision Making
- Team building
- Multitasking Abilities
Timeline
Licensed Insurance Account/Sales Manager
Allstate/State Farm Insurance Agencies
09.2018 - 09.2021
Secretary/Teacher’s Aide/Administrative Assistant/Alief ISD
Alief Independent School District
08.2013 - 08.2018
Executive Secretary/Chief Administrator/Communications Specialist/Branding & Marketing Ambassador
Destined For Greatness
01.2006 - Current
Bachelor of Arts - Communications
University of Arizona