PLATINI LUKOKI
Florence,KY
Summary
Proven Driver Specialist with a track record of enhancing customer satisfaction and maintaining vehicle upkeep, demonstrated during tenures at Uber And Lyft. Skilled in route planning and passenger transportation, I excel in delivering hospitable service and ensuring safety, resulting in consistently high customer scores.
Overview
7
7
years of professional experience
Work History
RIDE SHARE DRIVER
stone243roadrunner
Florence, KY
09.2018 - Current
- Delivered or picked up mail and packages for customers or employees.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Followed safety regulations and state laws governing vehicle operation.
- Established positive relationships with customers through courteous interactions.
- Completed accident reports and delivered to supervisor.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Arranged to pick up customers or groups.
- Greeted customers and provided them with information about the rideshare service.
- Educated passengers on the rideshare app features, promoting a seamless experience.
Driver Specialist
Uber And Lyft
Ohio City, OH
09.2017 - 06.2023
- Achieved consistently high customer scores due to exceptional service.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Picked up clients from specific locations to transport and drop off at destinations.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Transported riders to designated stops according to pre-determined schedules.
- Adapted to changing routes or schedules as required by the employer.
- Enhanced customer satisfaction by providing courteous and professional service.
- Actively monitored traffic conditions along route for potential delays or hazards.
- Participated in regular training sessions to remain up-to-date on industry regulations.
- Reported any mechanical issues or safety concerns to management promptly.
- Communicated effectively with dispatch and customers to provide status updates.
- Provided exceptional customer service by being courteous and professional at all times.
- Communicated effectively with customers regarding their orders and estimated time of arrival.
Education
Associate of Science - Civil Aviation
University of Kinshasa
Concord, CA09-2015
Skills
- Passenger transportation
- Schedule management
- Route planning
- Safety awareness
- Defensive driving
- Customer engagement
- Vehicle maintenance
- Ride-sharing platform knowledge
- Cleanliness
- Hospitable
- Wheelchair assistance
- Emergency response
Work Preference
Work Type
Contract WorkGig WorkInternshipImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsCertification
- Drug and Alcohol Testing Program Compliance Certificate- U.S Department of Transportation.
- Chauffeur's License - ME Department of Motor Vehicles.
- Passenger Endorsement - KY Department of Motor Vehicles.
- Defensive Driving Course Certification - National Safety Council.
- Advanced Roadside Impaired Driving Enforcement (ARIDE) Training - National Highway Traffic Safety Administration.
- Hazardous Materials Endorsement (HME) - Transportation Security Administration.
- Professional in Passenger Service Excellence – American Public Transportation Association.
- Emergency Vehicle Operator Course (EVOC) Certification – International Association of Fire Chiefs.
- Forklift Operator Certification – Occupational Safety and Health Administration.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RIDE SHARE DRIVER
stone243roadrunner
09.2018 - Current
Driver Specialist
Uber And Lyft
09.2017 - 06.2023
Associate of Science - Civil Aviation
University of Kinshasa
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