Preston Morgan

Stafford,VA

Summary

Qualified System Administrator with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.

Overview

years of professional experience

Certification

Work History

Systems Administrator

UIC Bowhead

05.2024 - Current

Resolved complex hardware, software, and network issues for Windows 10/11 environments, managing the full lifecycle of system deployment, "Tech Refreshes," and data migrations.
Maintain system accreditation and security protocols, ensuring all configurations met strict organizational and departmental standards.
Administered organizational share drives and public folders, managed permissions/roles, and streamlined IT operations through refined procedures and efficient incident ticket resolution.

NEN Analyst

UICGS / Bowhead Family of Companies

Dahlgren, VA

10.2023 - 05.2024

Provides Navy Marine Corps Intranet (NMCI) Next Generation Enterprise Network (NGEN) contract and legacy equipment support.
Provide seat refresh assistance in support of the Department NEN Analyst to include software and peripherals seat mapping information, deployment notification letters, asset inventory/identification, Seat Refresh Tracker assistance and issue resolution.
responsible for verifying and submitting Move, Add, Change (MAC) and Service Requests using the HP Service Manager and NMCI Electronic Tool (NET) tools.

Customer Service Representative

Executive Improvements LLC

01.2023 - 10.2023

Acted as the primary point of contact for customers, providing detailed product and service information related to home renovation and remodeling projects.
Resolved customer issues regarding project timelines, product quality, and service delivery, ensuring quick and effective solutions that met customer expectations.
Addressed customer concerns and inquiries via phone, email, and in-person interactions, ensuring clear, professional communication at all times.
Provided on-demand technical support to company staff, diagnosing and resolving hardware, software, and network-related issues, ensuring minimal downtime and optimal productivity.

Education

Associate degree - General Education

Germanna Community College

Fredericksburg, VA

08.2020

Skills

Operating Systems: Windows 10 & 11
Software: Microsoft Office Suite, Various Specialty Tools
IT Support: Hardware, Software, Network Troubleshooting
Data Migration & System Refresh
Information Assurance & Compliance

Share Drive Management, Public Folder Administration
Incident Management: One Stop System
Reporting & Documentation
Custom Computer Building