Operating Systems (Windows, Mac, Linux)
Paul Normand
IT Professional
Houston,Texas
Summary
Results-driven IT Professional with 5+ years of expertise deploying and maintaining networked infrastructure. Cybersecurity and IT graduate with a broad-based background in policy and procedures, audits, incident response, and access management. Offering exemplary planning, project management and communication skills. Capable of delivering on-site and off-site network management and system administration. Experience includes system and network installation, configuration, deployment, documentation, and troubleshooting.
Overview
10
10
years of professional experience
7
7
Portfolio projects
Portfolio
https://www.paulnormand.tech
Work History
IT Specialist
GY6 Technologies
Houston, TX
01.2022 - Current
- Loaded software, granted permissions, and configured 100+ users and systems for new employee onboarding procedures.
- Assisted clients by identifying issues and explaining solutions to restore service and functionality.
- Created help desk tickets, troubleshot and resolved 300+ tickets.
- Prepared new computers and mobile devices according to internal policies on software and security deployments.
- Resolved diverse range of technical issues across multiple systems and applications for clients and end-users across various time zones.
- Maintained servers and systems to keep networks fully operational during peak periods.
Branch Manager
Universal Aero Accessories
Houston, TX
05.2022 - 05.2023
- Created strategies to develop and expand existing client sales, resulting in ~300% increase in monthly revenue.
- Applied Sigma-Six and quality assurance to operations and testing procedures to increase efficiency by 25% across repair tasks and testing.
- Tested, repaired, overhauled, and inspected equipment and aerospace parts, batteries, and power supplies.
IT Support Specialist
The Computer Hospital, TCH
Houston, TX
03.2021 - 01.2022
- Offered help desk support to residential and corporate clients via telephone and remote support sessions through various remote access software.
- Helped streamline repair processes and updated procedures to improve repair time by up to 50% and cost-savings by up to 30%.
- Installed and set up 20+ networks, 100+ computers, 30+ printers and other IoT devices for residential and corporate clients.
Network Engineer
Phoenix IT Solutions, Subsidiary, TCH
Houston, TX
03.2021 - 01.2022
- Provided complete end-to-end network engineering and support, along with installation of network solutions.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Created VPN infrastructure for 5+ corporate clients, allowing for secure remote connections into corporate networks.
IT Specialist
Best Networking Services
Houston, TX
11.2019 - 03.2021
- Backed up client data on regular basis, successfully recovering critical information after 4+ malware and ransomware attacks.
- Configured hardware, devices and software to set up virtual machine desktop work stations for 200+ employees, including system imaging and network integration.
- Patched and updated software to latest versions to eliminate security problems and protect data from vulnerabilities and exploits.
Aircraft Maintenance Supervisor / Lead Technician
United States Air Force
Travis AFB, CA
11.2013 - 11.2019
- Supervised 20-member night shift, overseeing all maintenance records, maintenance work, and shift communication.
- Hosted several instruction and training sessions that resulted in increase of organization qualifications and capabilities by 17%.
- Taught aircraft documentation course, qualifying over 30 members in 6 different careers which resulted in 78.5% decrease in errors.
Unit Deployment Manager
United States Air Force
Travis AFB, CA
11.2015 - 02.2018
- Streamlined Deployment Readiness program resulting in 99% readiness rate for 265+ airman and 6,000+ readiness requirements.
- Developed reporting aids to provide management of 4,200+ requirements that resulted in 94% deployment readiness rate.
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FL 01.2023 - 01.2024
Associate of Applied Science - Information Technology
Full Sail University
Winter Park, FL 08.2021 - 12.2022
Skills
Network Design & Implementation
undefinedSoftware
System Admin (Microsoft Admin, Active Directory, Log Analysis, Directory & Domain Management, DNS Management & Configuration, Load Balancing)
Virtualization Tools (VMWare, Docker)
Security Tools (Wireshark, Nmap, MetaSploit, Nessus)
Network Hardware (Cisco, Fortinet, Barracuda, Dell, Ubiquiti)
Firewalls (Fortinet, Ubiquiti, SonicWall, Barracuda)
Technology Managment (Office 365, Visio, Visual Studio, Microsoft Azure, Amazon AWS, Google Cloud, WordPress)
EDR/AV Software (BitDefender, Malwarebytes, ESET, Microsoft Defender)
RMM Software (Bitdefender, Syncro, GoTo Resolve, Remote Desktop)
Backup Software (Carbonite, Acronis, Macrium)
Scripting (Bash, PowerShell, Python)
VPN Configuration & Management
Frameworks (NIST 800-53 R5, NIST CSF, NIST Privacy Framework, CMMC, Software/System Development Life Cycle, MITRE ATT&CK)
Accomplishments
- Top graduate of Air Force Airman Leadership School; Earned John Levitow award for excellence in leadership & academics.
- Game master for 100+ D&D sessions; Creator & system administrator of TTRPG community server with 100+ players
Timeline
Bachelor of Science - Cyber Security
Full Sail University
01.2023 - 01.2024
Branch Manager
Universal Aero Accessories
05.2022 - 05.2023
IT Specialist
GY6 Technologies
01.2022 - Current
Associate of Applied Science - Information Technology
Full Sail University
08.2021 - 12.2022
IT Support Specialist
The Computer Hospital, TCH
03.2021 - 01.2022
Network Engineer
Phoenix IT Solutions, Subsidiary, TCH
03.2021 - 01.2022
IT Specialist
Best Networking Services
11.2019 - 03.2021
Unit Deployment Manager
United States Air Force
11.2015 - 02.2018
Aircraft Maintenance Supervisor / Lead Technician
United States Air Force
11.2013 - 11.2019
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