POERANI MADRIAGA
Kohala
Summary
Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Guest Services Supervisor
Fairmont Orchid, Hawaii
06.2025 - Current
- Supervised daily operations of guest services team, ensuring high standards of service delivery
- Trained and mentored staff on customer engagement best practices and problem resolution techniques
- Developed and implemented procedures to enhance guest satisfaction and streamline service processes
- Coordinated with various departments to resolve guest issues promptly and effectively
Team Leader - Project Management
Brigham Young University
01.2025 - 04.2025
- On-Campus Internship: My Story Matters Organization
- Oversee project management, team coordination, and sponsor communication
- Ensure timely completion of deliverables, facilitate meetings, and maintain documentation on the OCI Dashboard
Retail Associate
Ross Stores
10.2024 - 04.2025
- Resolved customer inquiries and complaints efficiently, improving overall shopping experience
- Supervised daily store operations, ensuring adherence to company policies and procedures
Office Secretary
Brigham Young University
09.2024 - 04.2025
- Manage office tasks including scheduling, correspondence, and file management to ensure smooth daily operations
- Provide administrative support by coordinating meetings, handling office supplies, and maintaining organized records
Coordinator & Counselor
For the Strength of Youth Program
05.2023 - 08.2024
- Organized and managed events for over 300 youth to develop life skills and faith
- Supervised a team responsible for the emotional and physical welfare of attendees
- Conducted interviews and improved team productivity by 70%
Night Shift Supervisor
Avenue Warehouse
10.2022 - 05.2024
- Led production planning, prioritizing 90% production orders and 20% inventory tracking
- Managed inventory documentation for a warehouse processing 70,000+ same-day orders
- Oversaw inventory control for 5,000+ products while fostering a positive work environment
Volunteer Representative
The Church Of Jesus Christ Of Latter-day Saints
01.2021 - 07.2022
- Held leadership roles increasing mission-wide productivity by 80%
- Facilitated community outreach initiatives to strengthen member engagement and support local needs
- Coordinated volunteer efforts, ensuring effective resource allocation and task completion for various church programs
- Developed training materials for new representatives, enhancing onboarding processes and knowledge retention
Education
Bachelor of Science (B.S.) - Tourism Studies, Geography
Brigham Young University
Provo, UT04.2025
Skills
- Project Management
- Communication & Interpersonal Skill
- Administrative Skills
- Data management & Documentation
- Event Planning & Coordination
- Technical Skills
- Leadership
- Conflict resolution
- Office Management
- Logistics & Operations
- Customer Service & Retail
Interests & Awards
Passionate about cultural preservation, project management, event planning, and sustainability in tourism. Member of the National Honor Society.
Timeline
Guest Services Supervisor
Fairmont Orchid, Hawaii
06.2025 - Current
Team Leader - Project Management
Brigham Young University
01.2025 - 04.2025
Retail Associate
Ross Stores
10.2024 - 04.2025
Office Secretary
Brigham Young University
09.2024 - 04.2025
Coordinator & Counselor
For the Strength of Youth Program
05.2023 - 08.2024
Night Shift Supervisor
Avenue Warehouse
10.2022 - 05.2024
Volunteer Representative
The Church Of Jesus Christ Of Latter-day Saints
01.2021 - 07.2022
Bachelor of Science (B.S.) - Tourism Studies, Geography
Brigham Young University