Ashley J. Santos
Summary
Proficient candidate dedicated to achieving satisfactory results while maintaining smooth and efficient operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver, with proven team-building and management success.
Overview
15
15
years of professional experience
Work History
Guest Services Supervisor
Corinthian International Parking Services
Sunnyvale
03.2025 - Current
- Contracted with a High Tech Company
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored the performance of team members to ensure the quality of service.
- Developed strategies for improving efficiency within the department.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Maintained employee payroll, adhering to California labor laws.
Parking Enforcement Officer
Pro Park Inc.
07.2024 - Current
- Contracted with High-Tech Company.
- Monitored multiple campuses
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Wrote and issued citations or warnings to owners of vehicles.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Identified opportunities for increased efficiency within department processes leading to improvements in time management and resource allocatio
Customer Experience Superviser
Best Buy
02.2024 - 07.2024
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
- Enhanced the quality of client interactions by regularly updating reference materials used by staff during consultations and troubleshooting scenarios.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
Store Manager
FEDEX OFFICE
06.2019 - 12.2023
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping, to maintain fiscal responsibility.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions, and outline the scope of positions for the new organization.
- Launched staff engagement, gender diversity, and cultural programs, in addition to a robust reporting tool that increased operational quality.
STORE MANAGER
rue21, Inc.
05.2011 - 06.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Barstow Highschool
Barstow, CASkills
- Culture development
- Project management
- Performance Reviews
- Payroll management
- Inventory management
- Employee scheduling
- Customer relations
Corevalues
- Analytical
- Integrity
- Innovative
Timeline
Guest Services Supervisor
Corinthian International Parking Services
03.2025 - Current
Parking Enforcement Officer
Pro Park Inc.
07.2024 - Current
Customer Experience Superviser
Best Buy
02.2024 - 07.2024
Store Manager
FEDEX OFFICE
06.2019 - 12.2023
STORE MANAGER
rue21, Inc.
05.2011 - 06.2019
High School Diploma -
Barstow Highschool