Poerava C-Emigh
Lahaina,HI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Concierge Agent
Maui Concierge Service
02.2023 - 08.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills with the spirit of Aloha
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Sales Consultant
My Perfect Stays
04.2021 - 09.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Checked client organization and agreements with company priorities through automating content management systems as applied to property management leads.
Real Estate Agent
Keller Williams Maui
02.2020 - 08.2021
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
Executive Assistant to the President
Neiman Funds Management LLC
02.2015 - 04.2020
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Fine Art Consultant
Wyland Galleries
11.2019 - 03.2020
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
Sales Executive
Hyatt Residence Club
11.2017 - 03.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
Integrated Nutrition Health Coach - Holistic Health, Nutrition Sciences
Institute of Integrative Medicine
New York, NY01.2021
Real Estate Sales Person License - Real Estate
Carol Ball School of Real Estate
Kahului, HI11.2017
Bachelor of Arts - Business
University of Hawaii Maui College
Kahului, HI06.2001
Skills
- Reporting capabilities
- Guest accommodations
- Vendor interaction
- Office streamlining
- Guest experiences
- Reservations management
Timeline
Concierge Agent
Maui Concierge Service
02.2023 - 08.2023
Sales Consultant
My Perfect Stays
04.2021 - 09.2021
Real Estate Agent
Keller Williams Maui
02.2020 - 08.2021
Fine Art Consultant
Wyland Galleries
11.2019 - 03.2020
Sales Executive
Hyatt Residence Club
11.2017 - 03.2018
Executive Assistant to the President
Neiman Funds Management LLC
02.2015 - 04.2020
Integrated Nutrition Health Coach - Holistic Health, Nutrition Sciences
Institute of Integrative Medicine
Real Estate Sales Person License - Real Estate
Carol Ball School of Real Estate
Bachelor of Arts - Business
University of Hawaii Maui College
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