Summary

Overview

Work History

Education

Skills

Languages

Timeline

Poliana Mia Martinez Mella

Bartow,FL

Summary

My name is Poliana Mia Martinez Mella, I was born and raised in Puerto rico and I am currently attending Polk state college with a major in nursing. I am fluent in Spanish and English, showcasing strong communication and team leadership skills. I consider myself an expert in efficient crowd management and significantly enhancing team productivity and customer satisfaction.

Overview

1

1

year of professional experience

Work History

Barista

Divicious Deli and Coffee Shop

Downtown Lakeland

07.2023 - Current

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Controlled line and crowd with quick, efficient service.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Polk State College

Lakeland, FL

Skills

Bilingual (Fluent in Spanish and English)
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties

Exceptional customer service
Active listener
Cash Register Operation
Team Leadership

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Timeline

Barista

Divicious Deli and Coffee Shop

07.2023 - Current

Polk State College