My name is Poliana Mia Martinez Mella, I was born and raised in Puerto rico and I am currently attending Polk state college with a major in nursing. I am fluent in Spanish and English, showcasing strong communication and team leadership skills. I consider myself an expert in efficient crowd management and significantly enhancing team productivity and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Divicious Deli and Coffee Shop
07.2023 - Current
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Controlled line and crowd with quick, efficient service.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
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