Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Poliana Mia Martinez Mella

Bartow,FL

Summary

My name is Poliana Mia Martinez Mella, I was born and raised in Puerto rico and I am currently attending Polk state college with a major in nursing. I am fluent in Spanish and English, showcasing strong communication and team leadership skills. I consider myself an expert in efficient crowd management and significantly enhancing team productivity and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Barista

Divicious Deli and Coffee Shop
Downtown Lakeland
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Polk State College
Lakeland, FL

Skills

  • Bilingual (Fluent in Spanish and English)
  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Exceptional customer service
  • Active listener
  • Cash Register Operation
  • Team Leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Divicious Deli and Coffee Shop
07.2023 - Current

Polk State College
Poliana Mia Martinez Mella