Summary
Overview
Work History
Education
Skills
Timeline
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POLINA MATVEEVA

Manhattan,NY

Summary

Professional customer service worker with background in hospitality and strong track record in financial accuracy and guest relations. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results as well as ability to manage and resolve any issues independently.

Overview

9
9
years of professional experience

Work History

Event Host

Lucky Strike Entertainment
Manhattan, NY
02.2025 - 12.2025
  • Coordinated large private events for up to 300 attendees.
  • Assisted with billing and administrative tasks.
  • Compiled end-of-day reports and addressed any issues that arose.

Night Auditor

Roommate Grace Hotel
Manhattan, NY
09.2021 - 05.2022
  • Reconciled daily financial transactions, ensuring accuracy in guest accounts and hotel revenues.
  • Managed front desk operations during night shifts, providing exceptional customer service to guests.
  • Conducted nightly audits of billing information and resolved discrepancies efficiently.

Night Auditor

Colony Inn Hotel
North Hollywood, CA
09.2020 - 09.2021
  • Reconciled daily financial transactions, ensuring accuracy in guest accounts and hotel revenues.
  • Managed front desk operations during night shifts, providing exceptional customer service to guests.
  • Conducted nightly audits of billing information and resolved discrepancies efficiently.

Fundraising and Group Sales Agent

SD&A Teleservices
Hollywood, CA
02.2018 - 03.2020
  • Developed strong customer relationships to enhance sales outcomes and client loyalty to venues such as Walt Disney Concert Hall and Hollywood Bowl.
  • Conducted market research to identify potential leads and optimize sales strategies.

Front Desk/ Kennel Assistant

Proud Pets Grooming
Valley Village, CA
12.2016 - 12.2018
  • Assisted clients by answering phone calls.
  • Scheduled appointments for services.
  • Engaged with clients during their visits.
  • Monitored dogs in the facility.
  • Maintained cleanliness of the facility.

Education

Online Certificate - Business Communications

University of Colorado At Boulder
Boulder, CO

Internship - Ticket Operations And Marketing

Center Theater Group
Los Angeles, CA

Associate of Arts - Theater

East Los Angeles College
Monterey Park, CA

Skills

  • Strong organizational skills
  • Detail-oriented mindset
  • Conflict resolution
  • Reservation coordination
  • Managing events start to finish
  • Customer service
  • Opera
  • Microsoft Office
  • Fluent Russian
  • Animal Handling

Timeline

Event Host

Lucky Strike Entertainment
02.2025 - 12.2025

Night Auditor

Roommate Grace Hotel
09.2021 - 05.2022

Night Auditor

Colony Inn Hotel
09.2020 - 09.2021

Fundraising and Group Sales Agent

SD&A Teleservices
02.2018 - 03.2020

Front Desk/ Kennel Assistant

Proud Pets Grooming
12.2016 - 12.2018

Online Certificate - Business Communications

University of Colorado At Boulder

Internship - Ticket Operations And Marketing

Center Theater Group

Associate of Arts - Theater

East Los Angeles College
POLINA MATVEEVA