Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Polina Yesis

Sammamish,WA

Summary

Dynamic Front Desk Manager at Pilates Studio 11 with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in appointment scheduling and effective communication, I successfully trained staff to elevate service standards, contributing to a welcoming environment and increased guest retention.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Pilates Studio 11
Sammamish, WA
05.2023 - Current
  • Greeted guests and ensured a welcoming atmosphere at the front desk.
  • Managed check-in and check-out processes efficiently for all guests.
  • Answered phone calls and addressed guest inquiries promptly and professionally.
  • Trained new front desk staff on standard operating procedures and customer service skills.
  • Managed guest check-in and check-out procedures, reservations and payments.

Education

High School Diploma -

Skyline High School
Sammamish, WA
06-2026

Running Start Program -

Bellevue College
Bellevue, WA
06-2026

Skills

  • Customer service
  • Front desk operations
  • Effective communication
  • Appointment Scheduling
  • Sales and Marketing
  • Leadership qualities

Affiliations

  • Skyline Dance Team, Varsity member
  • Athletes for Kids mentor
  • Skyline High School ASB member 23-24

Certification

  • CPR certified

Timeline

Front Desk Manager

Pilates Studio 11
05.2023 - Current

High School Diploma -

Skyline High School

Running Start Program -

Bellevue College

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