Cynthia Thompson
Palm Bay
Summary
Results driven Operations Manager with a strong skill set in streamlining workflows, enhancing team performance, and cultivating client relationships. Proven track record in KPI tracking and staff development to drive operational success.
Overview
23
23
years of professional experience
Work History
Operations Manager
Pacific Dental Services
Winter Springs, FL
06.2019 - Current
- Streamlined operational workflows, enhancing efficiency across dental service locations.
- Implemented staff training programs, improving team performance and service quality.
- Developed and maintained key performance indicators to measure operational success and employee productivity.
- Facilitated regular staff meetings to promote communication and align goals with organizational objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Visual Merchandising Manager
Victoria's Secret & PINK
Melbourne, FL
08.2014 - 06.2019
- Developed visual merchandising strategies to enhance brand presentation and drive customer engagement.
- Led team in executing seasonal displays, ensuring alignment with marketing initiatives and brand guidelines.
- Analyzed sales data to optimize product placement and improve overall store performance.
- Mentored staff on best practices for visual standards, fostering a cohesive team environment.
- Managed inventory levels for display products, ensuring timely replenishment and minimal disruption to visual displays.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Store Manager
White House Black Market
Melbourne, FL
12.2008 - 08.2014
- Led team in achieving sales targets through effective staff training and development.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Implemented visual merchandising strategies to enhance customer experience and drive foot traffic.
- Developed staff scheduling processes to maximize coverage during peak hours and improve service efficiency.
- Conducted performance evaluations, providing feedback to foster employee growth and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager
Victoria's Secret & PINK
Melbourne, FL
12.2002 - 02.2007
- Coordinated training sessions for new hires, ensuring alignment with company standards and culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Garfield Heights High School
Garfield HeightsSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff development
- Client relationships
- KPI tracking
Timeline
Operations Manager
Pacific Dental Services
06.2019 - Current
Visual Merchandising Manager
Victoria's Secret & PINK
08.2014 - 06.2019
Store Manager
White House Black Market
12.2008 - 08.2014
Assistant Manager
Victoria's Secret & PINK
12.2002 - 02.2007
High School Diploma -
Garfield Heights High School