Pollar Singleton
Waxahachie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Life School District
Red Oak, TX
01.2023 - Current
- Maintain student attendance and assignment records to prevent lapses during teacher absences.
- Provide classroom instruction outlined in teacher's lesson plans.
- Enforce rules of conduct that encourage self-discipline and responsibility.
- Provide notes and reports on school day activities to primary teacher.
Technical Associate
AT&T
Dallas/Houston, TX
10.2000 - 10.2022
- Answered and directed phone calls from customer service representatives in order to assist with customer order errors
- Provided telephone numbers to representatives for business and residential customer accounts assisting over 20 a day while simultaneously clearing customer accounts and correcting representatives errors
- Maintained up-to-date customer documentation for future reference.
- Assisted customer representatives with various types of technical issues via email, live chat and telephone.
- Collected, evaluated and stored documents securely in permanent records.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Computed, recorded and proofread data or reports.
Education
Bachelor of Arts - Sociology
University of North Texas
true05.2024
Associates of Arts - Creative Arts, Entertainment & Design
Dallas College
05.2022
Skills
- Organization Critical Thinking Customer Service Information Confidentiality
Word Processing Google Classroom Zoom Microsoft Teams
Affiliations
- Organized and facilitated all activities and outings including travel and board for a group of 65 women
- Implemented communication skills to procure travel arrangements and itinerary for group while also managing booking event spaces and themes/decorating
- Communicated thoroughly by effectively contacting different members and venues to secure RSVPs and preferred destinations and activities
- Planned and managed operations to achieve objectives within budgets.
Timeline
Substitute Teacher
Life School District
01.2023 - Current
Technical Associate
AT&T
10.2000 - 10.2022
Bachelor of Arts - Sociology
University of North Texas
Associates of Arts - Creative Arts, Entertainment & Design
Dallas College
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