Summary
Overview
Work History
Skills
Event Coordination Experience
Timeline
Generic

Polly Herbert

Kingsville,MD

Summary

Goal-oriented manager dedicated to meeting team performance objectives and achieving set targets. Offering over 30 years of extensive leadership experience in group event coordination. Superb oral and written communication skills paired with excellent time management skills.

Overview

41
41
years of professional experience

Work History

Customer Service Specialist

Horizon Farm Credit
09.2022 - Current
  • Cultivate relationships with customers and staff
  • Maintain inventory and distribute marketing materials
  • Support Loan Officers with loan closings and convenience services for customers

Certified Group Fitness Instructor

Bel Air Athletic Club
06.1997 - 02.2023
  • Fostered positive relationships with class participants by teaching a variety of challenging classes
  • Enhanced client experience by monitoring progress and maintaining a motivational and supportive culture

Team Leader Manager

Target
09.2019 - 09.2022
  • Administered daily reviews to direct reports and set clear goals, action plans
  • Utilized planograms to set product and displays optimizing customer experience

Group Fitness Manager

Bel Air Athletic Club
10.2010 - 01.2020
  • Implemented effective social media and marketing strategies to facilitate new business and promote patronage in existing customers
  • Responded promptly to member issues and resolved problems through effective communication and decision making skills
  • Managed 55 instructors and a 91 class per week schedule
  • Oversaw all fundraising, special events, launches and parties

Caseworker

Baltimore City State's Attorney's Office
02.1984 - 08.1997
  • Provided crisis intervention by assessing the needs of each client on a case by case basis; utilized case management services to accommodate children, families, and legal guardians
  • Supervised overall client services and acted as liaison between clients, and out of state caseworkers and courts

Skills

  • Group Leadership and Coaching
  • Creative Merchandising
  • Sales and Marketing
  • Staff Management
  • Problem Solving
  • Teamwork and Collaboration
  • Hospitality Training
  • Self Motivated
  • Detail Oriented

Event Coordination Experience

  • Harford County Sheriff's Memorial Fundraiser
  • Premier Zumba Launch coordinator (200+ people)
  • Club-wide masterclasses (100+ people)
  • Local business drives and vendor fair coordinator
  • Children's and senior programming creator
  • Large scale holiday events coordinator
  • Creation of business relationships to facilitate sponsorships and donations

Timeline

Customer Service Specialist

Horizon Farm Credit
09.2022 - Current

Team Leader Manager

Target
09.2019 - 09.2022

Group Fitness Manager

Bel Air Athletic Club
10.2010 - 01.2020

Certified Group Fitness Instructor

Bel Air Athletic Club
06.1997 - 02.2023

Caseworker

Baltimore City State's Attorney's Office
02.1984 - 08.1997

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Polly Herbert