Polly Swilley
Plaquemine,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Emote Jobs Working From Home
Health Care
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Skills
- Goal Oriented
- Team Collaboration
- Stress Management
- Attention to Detail
- Customer Service
- Problem Solving
- Active Listening
- Direct Sales
- Remote Office Availability
Timeline
Emote Jobs Working From Home
Health Care
01.2023 - Current