Polly Weber
Dittmer,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Delta Dental of Missouri
01.2021 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed approximately 70+ incoming calls, emails per day from customers.'
Office Manager
Eureka Family Dental
04.2004 - 04.2020
- Managed administrative duties of office
- Handled all front desk duties, assisting patients, answering phones, scheduling, insurance billing, collections, patient billing, training on software programs, and any IT issues
- Certified trainer for Dentrix & CareCredit
- Continuing Education Courses.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Semester of College -
Jefferson College
Hillsboro, MO08.1982
High School Diploma -
Hillsboro High School
Hillsboro, MO01.1982
Skills
- Many years of office experience with computers, Microsoft applications, typing, customer service, and phone & email etiquette
- Complaint resolution
- De-Escalation Techniques
- Active Listening
Timeline
Customer Service Representative
Delta Dental of Missouri
01.2021 - Current
Office Manager
Eureka Family Dental
04.2004 - 04.2020
Semester of College -
Jefferson College
High School Diploma -
Hillsboro High School
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