Polyxeni Jenny Livaditis
O’Fallon,MO
Summary
Organized and dependable Risk Manager with 7 years of experience managing multiple regulatory exam and internet/external audit priorities with a positive attitude. Additionally, seasoned mortgage and retail banking experience with over 20 years of professional knowledgeable of open to close of front end and back-end operations including but not limited to processing, underwriting, closing, and funding. Dynamic team player with history of managing teams of 45+ employees. Willingness to take on added responsibilities to meet team goals and organizational needs.
Utilizes interpersonal skills, excellent time management and problem-solving skills to ensure U.S. Bank delivers results to regulatory and bank auditing groups. Experienced with developing and implementing internal controls and audit policies. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
13
13
years of professional experience
Work History
AVP EXAM AND AUDIT MANAGER
U.S. BANK
11.2020 - Current
- Manages team of exam and audit liaisons for Consumer and Business Banking Business Lines
- Analyzes historic exam and audit activity to identify trends to provide strategic perspectives to business lines
- Guides senior management and appropriate stakeholders during pre-planning of exams and audits and throughout exam process
- Facilitates and reviews regulatory exam and internal audit responses with applicable stakeholders ensuring information submitted to regulatory agencies, investors, and internal audit groups is clear, accurate, and submitted timely.
- Triage final exam and audit results and any issues identified to appropriate stakeholders and issue managers for issue vetting and subsequent resolution
- Leads projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies, responds to, and escalates risks as appropriate
AVP AUDIT
ISSUE OVERSIGHT MANAGEMENT
05.2016 - 11.2020
- ·Key liaison for all regulatory and internal audits for the Single Point of Contact (SPOC), Loss Mitigation Retention, and Liquidations business units
- Responsible for gathering and analyzing data to respond to, and credibly challenge findings identified in exams and audits
- Managed corrective action/issue management process from start to finish, including drafting issue closure memos and executing customer remediation events
- Conducts remediation assessments and presents solutions to executive stakeholders to gain approval to execute
- Worked to develop, refine, and document various ECRA/RCSA controls for SPOC, Default Retention and Liquidation
- Provided support to department head, and carries out assigned duties and projects by deadline
ASSISTANT VICE PRESIDENT
CITIMORTGAGE INC
08.2010 - 05.2016
- Managed day-to-day operations for staff of 45+ for the Executive Response Unit Call Center for Default
- Retention and Liquidations; including Single Point of Contact agents, underwriters, and closers to ensure exceptional quality customer care; focused on building and retaining customer relationships
- Built effective staff through recruiting and hiring exceptional candidates, training, salary administration, performance appraisals, counseling, and motivation of staff
- Initiated and developed partnerships within the organization to identify and understand customer and business needs; implemented solutions to improve effectiveness and results
- Handled all escalated issues including Presidential, CFPB, MHA, Litigation, Bankruptcy, Mediation, and
- Contested accounts to guide through Retention or Liquidation Process
- Communicated with Senior Management, Attorney Generals, Attorneys, and various other executives to resolve issues with customer accounts, investors, and regulatory entities
- Managed risk and compliance, adherence to policies and procedures, consistently met/exceeding goals established by senior leadership
- Managed inventory of up to 1500 loans with consistent lowest % of files out of standard
Education
BACHELOR OF SCIENCE -
MARYVILLE UNIVERSITY
Chesterfield, MO2004
Skills
- Microsoft Office Suite
- US Bank CaSTR
- Mortgage System Platform (Black Knight product)
- Early Resolution
- Enterprise Content Manager
- Document Velocity
- Archer
- Citilink
- DRI
- FHLMC-WP2
- FNMA -HSSN
- FileNet
- Custom
- Laser Pro Mortgage
- CitiSmart Bank
- Avaya
- NICE
Timeline
AVP EXAM AND AUDIT MANAGER
U.S. BANK
11.2020 - Current
AVP AUDIT
ISSUE OVERSIGHT MANAGEMENT
05.2016 - 11.2020
ASSISTANT VICE PRESIDENT
CITIMORTGAGE INC
08.2010 - 05.2016
BACHELOR OF SCIENCE -
MARYVILLE UNIVERSITY
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