Ponnishia Patterson
Indianapolis,IN
Summary
Self motivated professional with 8 years customer service and call center management experience seeking a position as a Medical Assistant within an organization that will build clinical skills while making use of exceptional clerical and communication skills
Overview
13
13
years of professional experience
Work History
Authorization Specialist
Hopebridge Autism Therapy Center
Indiana, IN
06.2022 - Current
- Obtain authorizations for incoming new patients
- Perform eligibility checks for new and ongoing patients twice monthly
- Update patients insurance and demographics as needed
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Submit and receive authorizations daily
- Follow and monitor specific tasks outlined in Salesforce workflow software and meeting deadlines with associated tasks
- Print out and assemble documents to fax to the appropriate persons
- Contact physicians offices and insurance companies via fax and/or phone
- Attend corporate meetings and trainings as requested
- Managed intake of new claims and performed routine follow-ups.
Customer Service Professional Blue Opal Motivation, LLC
Kentwood, MI
02.2012 - Current
- Supervised team of 5 customer service and front-line personnel meeting needs of more than 100 customers per day
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Upheld strict quality control policies and procedures during customer interactions
- Exceeded company productivity standards by 85% on consistent basis, handling more than 90% of quota each day.
CSR/Certified Clinical Medical Assistant/Prior Authorization Specialist
Allergy Partners Of Central Indiana
Indianapolis, IN
03.2018 - 03.2019
- Ensured that appropriate coding is managed to maximize efficiency
- Verified patient's insurance eligibility prior to the appointment date to ensure payment
- Made outbound calls to insurance companies, patients and physicians to perform eligibility checks for patients
- Followed all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements
- Entered patient insurance, demographic and health information into software and confirmed records
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Laboratory Collections Specialist/Pharmacy Technician Trainee
Cordant Health Solutions
Indianapolis, IN
08.2017 - 02.2018
- Participated in prescription pharmaceutical and over-the-counter product inventory audits
- Maintained accurate inventory of medications
- Assisted head pharmacist with filling over 300 prescriptions per day
- Called insurance companies to verify patient benefits
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Disposed of bodily fluids and hazardous products according to strict protocols
- Collected, labeled and stored lab samples according to laboratory specifications
- Recorded, reported and posted specimen results in company software
- Limited discrepancies by accurately handling, storing, transporting and submitting all urinalysis samples
- Adhered to all laboratory requirements and enforced compliance with regulations.
Education
IN - Certified Phlebotomy Technician
Indiana School Of Phlebotomy
Indianapolis, IN07.2017
IN - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
Indianapolis, IN07.2017
Skills
- Vital signs monitoring
- Patient scheduling
- Office equipment proficiency
- Medical billing
- Venipuncture and phlebotomy
- Active listening
- Credit card payment processing
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- EMR Systems
- Data Collection
- Customer service
- Documentation review
- ICD-9
Timeline
Authorization Specialist
Hopebridge Autism Therapy Center
06.2022 - Current
CSR/Certified Clinical Medical Assistant/Prior Authorization Specialist
Allergy Partners Of Central Indiana
03.2018 - 03.2019
Laboratory Collections Specialist/Pharmacy Technician Trainee
Cordant Health Solutions
08.2017 - 02.2018
Customer Service Professional Blue Opal Motivation, LLC
02.2012 - Current
IN - Certified Phlebotomy Technician
Indiana School Of Phlebotomy
IN - Certified Clinical Medical Assistant
Indiana School of Phlebotomy
Similar Profiles
Alyssa QuintonAlyssa Quinton
RBT at Hopebridge Autism Therapy CenterRBT at Hopebridge Autism Therapy Center
Kristine ParenteauKristine Parenteau
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Cassandra HathcockCassandra Hathcock
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center