Pono Havea
Operation Supervisor
Woods Cross,Utah
Summary
A dynamic leadership professional with over 10 years of experience in employee management and team development. Proven track record of optimizing infrastructure and implementing efficient processes to drive organizational success. Strong cultural competence enhances collaboration within diverse teams and fosters an inclusive environment. Recognized for exceptional listening skills and a proactive approach, effectively engaging with individuals across various backgrounds and interests to achieve shared goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
The Church Of Jesus Christ Of Latter-day Saints
01.2014 - 01.2022
- Led a team of 20+ employees, ensuring efficient daily operations.
- Managed scheduling and resource allocation for various church activities.
- Coordinated logistics for events, ensuring timely setup and execution.
- Established and maintained strong vendor relationships for timely deliveries.
- Implemented cost-saving initiatives resulting in 10% reduction in operational expenses.
- Streamlined operational workflows to enhance efficiency and reduce delays.
Supervisor
Benchmark Health
01.2011 - 04.2014
- Managed team of 15 employees, overseeing daily operations, scheduling, and performance evaluations.
- Trained new staff on company policies and procedures, ensuring smooth integration.
- Resolved customer escalations effectively and professionally, maintaining high customer satisfaction.
- Trained and guided team members in efficient workflow practices.
- Supervised daily operations to ensure adherence to safety protocols and standards.
Human Service Worker
Wasatch Mental Health
02.2006 - 04.2010
- Supervised troubled sexual offender unit to reduce risk to the community Maintained personal contact with offenders through office and community visits Facilitator/Co-facilitator of group healthy lifestyle skill sessions 10-15 troubled teens Supervise 10-15 clients struggling with drug abuse and sexual offenders. USA Guide Transporter St. George, UT
- Coordinated case management services for clients, connecting them with community resources.
Night Security Control Room
St. George Detention Center
01.2005 - 02.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Master of Science - Criminal Justice
Weber State University
Ogden, Utah12.2016
Bachelor of Science - Criminology/Law Enforcement
Utah Valley University
Orem, UT05-2010
Skills
- Management of security protocols
- Risk assessment
- Emergency incident handling
- Effective team leadership
- Behavioral guidance
- Cross-cultural communication
LANGUAGES
Tongan | Advanced
English | Advanced
Personal Information
- Date of Birth: Mar 27, 1981
- Nationality: American
Timeline
Operations Manager
The Church Of Jesus Christ Of Latter-day Saints
01.2014 - 01.2022
Supervisor
Benchmark Health
01.2011 - 04.2014
Human Service Worker
Wasatch Mental Health
02.2006 - 04.2010
Night Security Control Room
St. George Detention Center
01.2005 - 02.2007
Master of Science - Criminal Justice
Weber State University
Bachelor of Science - Criminology/Law Enforcement
Utah Valley University