Pooja Patel
Durham,NC
Summary
Dynamic Business Analyst with over 3 years of experience in transforming business requirements into strategic solutions that align with organizational objectives. Proven ability to drive growth and enhance processes across multiple industries, consistently delivering high-quality results on time. Recognized for exceptional communication skills, facilitating collaboration among stakeholders to accurately capture and translate user needs into actionable technical requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
CISCO
, CA
05.2021 - Current
- Collaborate with stakeholders to gather and document business requirements, and translate them into a higher-level conceptual design, ensuring alignment with strategic initiatives.
- Collaborated with architects and technical teams to develop efficient solutions aligned with business objectives.
- Aligned technical solutions with industry best practices, security standards, and scalability requirements.
- Created detailed business cases featuring cost-benefit analysis to justify proposed solutions.
- Develop detailed responses for requests in format of RFPs, RFQs, and RFIs.
- Delivered insights from thorough analysis for better decision-making.
- Facilitated backlog management, iteration planning, grooming, and story prioritization in Jira and spreadsheets to align with product strategy.
- Release management: Define, track, and direct release content and schedules.
- Identify opportunities to optimize existing processes, systems, and applications by analyzing data, gathering feedback, and staying up to date with industry trends and best practices.
Technical Support Assistant
Johnson & Wales University
, RI
10.2018 - 12.2020
- Conducted routine maintenance on university hardware such as computers, printers, projectors, and TVs.
- Tracked tickets consistently in Ivanti platform.
- Handled diagnostics for interrelated IT infrastructures.
- Executed scheduled evaluations of digital devices and audiovisual tools in educational settings.
- Mentioning details and maintaining daily Excel sheets of regular checkups.
- Fix defective hardware, or transfer it to managers with the appropriate details.
- Upgraded workplace technology by providing replacement for malfunctioning monitors, peripherals, and audiovisual hardware.
Education
MBA - Information Technology & Project Management
Johnson & Wales University
Skills
- Prioritization and Scheduling
- Strategic Task Management
- Strong Interpersonal Communication
- Data-Driven Decision Making
- Creative Solutions Development
- Problem-Solving Ability
- Project Coordination
Certification
- CSM Certified Scrum Master
- Certified Six Sigma, Black Belt
Affiliations
- Microsoft Office (Excel, Word, Outlook, Access, and PowerPoint)
- Understanding of SQL, Python and C#
- Jira Rally and Ivanti
- MS Visio
- Lucid chart
- Power BI
- Tableau
- Jenkins
- Bitbucket
Documentations
- Project Scope Document
- PI Project Planning and Scheduling
- SWOT analysis
- Cost/Benefit Analysis
- Business Requirement Document
- RFP, RFI, RFQ
- Training Manuals
- Business Rules Spreadsheet
- Traceability Matrix and Graphs
- Functional and Non-functional Specs/Technical Specs
- Velocity and Efforts Tracking Sheet
Timeline
Business Analyst
CISCO
05.2021 - Current
Technical Support Assistant
Johnson & Wales University
10.2018 - 12.2020
MBA - Information Technology & Project Management
Johnson & Wales University
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