Pooja patel
Bethpage
Summary
Experienced Medical Receptionist with over five years in patient scheduling and insurance verification. Streamlined front desk operations and trained staff to enhance patient flow and satisfaction. Focused on delivering efficient communication and superior customer service to improve patient experiences.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Allied Physicians Group
jeicho
03.2022 - Current
- Scheduled patient appointments and managed calendar for multiple physicians.
- Verified patient insurance information and processed authorizations to ensure seamless patient care.
- Handled patient inquiries, providing information about services and procedures.
- Coordinated referrals to specialists, maintaining clear communication with external providers for timely patient treatment.
- Assisted with billing processes by collecting co-pays and processing payments accurately.
- Trained new staff on office procedures and best practices to enhance reception service quality.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Medical Receptionist/Medical Assistant
complete wellcare medical pllc
Brooklyn
01.2017 - 01.2022
- Greeted patients and visitors warmly, enhancing their experience at the medical office.
- Scheduled appointments efficiently, managing physician calendars and patient needs effectively.
- Verified patient insurance information, ensuring accurate billing and coverage details.
- Managed medical records meticulously, maintaining confidentiality and compliance with regulations.
- Assisted patients with forms and documentation, providing clear instructions for completion.
- Communicated effectively with healthcare providers, facilitating smooth operations within the clinic.
- Handled phone inquiries promptly, addressing patient questions and concerns professionally.
- Processed payments accurately, ensuring smooth financial transactions at the front desk.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Education
Bachelor of Commerce - Commerce
Fatima Degree College
Karnataka India03-2014
Skills
- Patient registration
- Patient scheduling
- Patient follow-up
- Outpatient care
- Appointment management
- Front desk operations
- Insurance verifications
- Records maintenance
- HIPAA compliance
- EMR EHR
- Electronic medical records
- Payment collection
- Appointment setting
- Document coordination
- Microsoft Office
- Account management
- Petty cash management
- Pre-hospital care
Languages
English
Professional
Hindi
Professional
Timeline
Medical Receptionist
Allied Physicians Group
03.2022 - Current
Medical Receptionist/Medical Assistant
complete wellcare medical pllc
01.2017 - 01.2022
Bachelor of Commerce - Commerce
Fatima Degree College