Pooja Pooja
Plainview,NY
Summary
professional with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service, and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Leader
At&t Repair Center
New York, NY
12.2025 - Current
- Led team in executing repair services for telecommunications equipment.
- Trained new staff on repair protocols and customer service best practices.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
Sales Representative
T Mobileretailer
New York, NY
05.2025 - 11.2025
- Engaged customers to identify needs and recommend suitable products.
- Managed inventory levels, ensuring product availability and accurate stock counts.
- Demonstrated product features effectively to enhance customer understanding and satisfaction.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
Assistant Store Manager of Operations
SUBWAY®Restaurants
Richmond, KY
10.2024 - 06.2025
- Handled cash transactions and maintained accurate financial records.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled staff shifts and managed payroll records for all employees.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Manager in Training
McDonald's Restaurant
London, United Kingdom
10.2023 - 05.2024
- Monitored inventory levels and reported shortages to management.
- Provided excellent customer service during peak hours and busy shifts.
- Managed cash register, processed transactions, and balanced drawers accurately.
- Collaborated with team to maintain a clean and organized workspace.
- Supported shift leads in coordinating tasks among team members effectively.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
Education
Masters of Science in Management -
University of Lincoln
United Kingdom09-2024
Bachelor of Science - Botany, Chemistry And Zoology
Maharaja Agarsain University
IndiaSkills
- Project management
- Team leadership
- Inventory management
- Customer relationship management
- Time management
- Store maintenance
- Staff supervision
- Goals and performance
- Team management
- Verbal and written communication
- Shift scheduling
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Leader
At&t Repair Center
12.2025 - Current
Sales Representative
T Mobileretailer
05.2025 - 11.2025
Assistant Store Manager of Operations
SUBWAY®Restaurants
10.2024 - 06.2025
Manager in Training
McDonald's Restaurant
10.2023 - 05.2024
Bachelor of Science - Botany, Chemistry And Zoology
Maharaja Agarsain University
Masters of Science in Management -
University of Lincoln
Education and Training
other,other