Pooja Upadhyay
Product Management, Program Management & Data Analytics Executive
New York,NY
Summary
Product Management Executive with 12 years of experience in the SaaS environment. Experienced in collaborating with executives and leading cross-functional teams to achieve VP-level goals, enhance operational efficiency, and increase revenue. Proven track record of developing and executing strategic initiatives, driving cross-functional collaboration, and delivering outstanding customer experiences. Strong expertise in product roadmap development, go-to-market strategies, and driving operational efficiency. Proficient in Agile methodologies, data analytics, and process improvement. Adept at managing program charters, budgets, and large-scale technology initiatives.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Program Manager
Amazon
New York, NY
04.2022 - Current
- Spearheading end-to-end implementation of an in-house CRM tool to replace salesforce for Amazon Ads impacting $2.8 billion business introducing savings of $40 million annually
- Collaborating with executives from 7 organizations in Amazon Ads to lead cross-functional teams of Business Intelligence Engineers, Product Managers, Software Development Engineers, and business leaders, along with international partners, resulting in increase in advertiser revenue of $50 million per quarter
- Leading working group sessions with 7 stakeholder teams to monitor ongoing progress and resolve the escalations and in parallel setup parallel introduced a weekly communication mechanism to provide clarity into program status and key risks
- Executed a product roadmap for three VP-level goals aimed at delivering 2 new products to enhance operational efficiency and increasing advertiser revenue across 11 groups
- Delivered a go-to-market strategy for launching an organizational workflow management tool by June 2023, optimizing product positioning, driving market impact, and generating $40 million in revenue across 10 locals
- Established and leading a steering committee to help teams align on priorities, based on the plan and manage the backlog of activities to support the development of the offers; as well as communication, marketing, and Go To Market activities (internally and externally)
- Drove billing process improvement initiative successfully to reduce invoice defects by 11% within the first 60 days of joining the organization
Technical Program Manager
UPMC Health Plan
Pittsburgh, PA
04.2020 - 04.2022
- Led the organizational agile transformation, training 75+ team members on the scaled agile framework (SAFe 5.0), leading to a 30% increase in team productivity and improved cross-functional collaboration.
- Lead the product roadmap by establishing work plans, identifying key dependencies & KPIs, and proactively managing risk for deliveries, launches, requirements, operations, and processes
- Implemented & managed Azure DevOps for project and timeline management, ensuring successful & timely delivery of Insurance platform and products
- Collaborate with stakeholders across 10 organizational levels for defining business needs and reducing turnaround time for SOW deliverables by 20%
- Develop & implemented product narrative, key metrics, communication plan and contribute to product deployment in collaboration with the leadership, stakeholder teams
Program Manager
SDLC Partners L.P.
Pittsburgh, PA
06.2016 - 03.2020
- Led Salesforce transformation initiatives for insurance clients, resulting in streamlined processes and improved customer experiences, handling all aspects of program management accomplishing the zero-defect transition to a new platform
- Spearheaded the implementation of automated Tableau dashboard to replace ~ 20 manual C-suite reports; thereby reducing turnaround time by 50% with 100% accuracy (Utilized RPA automation - Blue Prism)
- Mentored and supervised team members in an agile transformation project, fostering a self-organizing team and improving productivity by 87% through the utilization of agile practices and championing agile development tools such as JIRA and Version One
- Conducted root cause analysis to spot gaps in the project lifecycle, improved success rate by 94%
- Developed daily and weekly status reports with the aim of identifying and communicating risks & blockers, reducing the time of resolution by 46%
- Achieved 100% compliance during an external audit of the organization's access management and change management processes
- Founded and led a team specializing in Blockchain and RPA development, and managed high-criticality projects with reduced timelines to deliver quality solutions, resulting in improved client confidence and additional business for 2 more years
- Co-founded the Women in Technology SDLC Chapter, serving as an active member to promote diversity and inclusion in technology
Business Analysis Team Lead
Cognizant Technology Solutions
Pune, India
12.2010 - 07.2014
- Implemented risk assessments and installed risk mitigation plans to overcome challenges, enhancing performance by 89%
- Implemented the process roadmap to standardize processes and analyze qualitative data while launching test cases to conduct UAT and regression testing on various platforms (desktops, Cloud, and Citrix environment), the final product achieved zero-defect product delivery
- Recognized for consistently demonstrating a strong work ethic, attention to detail, and a results-driven mindset through consecutive 'Employee of the Quarter' awards and 'Outstanding Performer' awards.
- Consistently exceeded expectations and demonstrated a commitment to excellence, resulting in multiple awards and recognitions for exceptional performance.
Education
Ph.D. - IT Leadership
08.2021 - Current
Master of Science - Product Management
01.2019 - 08.2021
Master of Science - Information Management
08.2014 - 12.2015
Bachelor Of Engineering - Information Technology
05.2008 - 11.2010
Certification
White paper on Enterprise cloud risk management- Current scenario and recommendations
Skills
- Methods : Agile, SDLC, Process Enhancement, Product Roadmap, CMMI, Lean Six Sigma, SOX Compliance, GTM Planning, Data Analysis, Customer Research, Product Management
- Tools : Jira, Slack, Tableau, SQL, PL SQL,API, RPA, R programming, Tableau, Salesforce
- Domain : Healthcare & Insurance, Banking & Financial Services, Investment Banking, Financial Crime Operations
- Misc : MoSCoW & RICE method, Prototyping
Timeline
Senior Technical Program Manager - Amazon
04.2022 - Current
University of The Cumberland's - Ph.D., IT Leadership
08.2021 - Current
Technical Program Manager - UPMC Health Plan
04.2020 - 04.2022
Harrisburg University of Science And Technology - Master of Science, Product Management
01.2019 - 08.2021
Program Manager - SDLC Partners L.P.
06.2016 - 03.2020
White paper on Enterprise cloud risk management- Current scenario and recommendations
06-2015
Certified Financial Credit Risk Analyst from Columbia University
06-2015
Syracuse University - Master of Science, Information Management
08.2014 - 12.2015
Business Analysis Team Lead - Cognizant Technology Solutions
12.2010 - 07.2014
Nagpur University - Bachelor Of Engineering, Information Technology
05.2008 - 11.2010
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