Poonam Pitambar
Queens,NY
Summary
Committed, hardworking, trustworthy and motivated young lady with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determined to give the best of my abilities for the best possible outcome and to become successful.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
New York Life Insurance Co
Queens, NY
07.2023 - 10.2023
- Explained coverage options to potential policyholders, answering questions or concerns.
- Communicated with clients to understand needs and identify best policies for each case.
- Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Pursued continued professional development through insurance workshops, course and webinars.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Sought out new clients and developed clientele by networking to find new customers.
Life & Medical Insurance Underwriter/Clerk Typist
Hand-In-Hand Mutual Life Assurance Company (Guyana
Georgetown., Guyana
11.2021 - 05.2023
- Interacted with new applicants to help fill out life and medical applications with detailed information.
- Process medical claims in a timely manner in order for applications and medical institutions to receive their cash back/reclaims
- Trained six new employees in processing life/medical applications and the qualities to excellent customer service skills.
- Resolve employees/employer complains and follow-ups via telephone, emails and office visits from various companies in Guyana.
- Call various employer's to have follow-up treatment information on their employees in order to continue processing their life applications
- Excellent computer skills in Microsoft software's.
Customer Service Representative/Cashier
Muneshwers Limited (Guyana)
Georgetown, Guyana
08.2019 - 06.2021
- Multitasked to ensure fast and efficient checkout experience for customers.
- Mentored five new employees on procedures and policies at the cash register to become excellent cashiers.
- Meticulously handle high volume sales of $7,000US/1.4Million GYD on a daily basis.
- Developed strong relationships with customers by providing personalized assistance, suggestions, support, returns and exchanges for merchandises in the store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science -
President's College
Guyana08.2019
High School Diploma -
Bladen Hall Multilateral School
Guyana11.2017
Skills
- Communication : Excellent customer service skills Deals with internal and external customers at all levels via telephone, email and in person to ensure successful communication through active listening and thoughtful questions
- Team player: Enjoys shearing knowledge, working together and encouraging the developments of others
- Over two years experience in operating a cash register for cash, cheques and credit card transaction with accuracy
- Promoted to senior cashier by demonstrating accountability, collaboration and customer-focused services
- Time Managed: Able to prioritize and handle multiple tasks at the same time
- Keeping clients medical and life history confidential
- Leadership skills : Maintain a disciplined and positive attitude towards work and be a role model for employees
- Excellent typing skills
Certification
- Licensed Insurance Agent for: Life, Accident and Health
Timeline
Life Insurance Agent
New York Life Insurance Co
07.2023 - 10.2023
Life & Medical Insurance Underwriter/Clerk Typist
Hand-In-Hand Mutual Life Assurance Company (Guyana
11.2021 - 05.2023
Customer Service Representative/Cashier
Muneshwers Limited (Guyana)
08.2019 - 06.2021
Associate of Science -
President's College
High School Diploma -
Bladen Hall Multilateral School
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