Pooran Patel

• Configured HR Services, Fields, Script Includes, Record Producers, Client Scripts, UI Policies, Inbound Actions, and Business Rules on a recent HRSD implementation
• Led the development for Portal themes, pages, and widgets
• Developed custom widgets - refactored OOB widgets to meet client requirements
• Created custom tables for a new application, which entailed the configuration of ACL's, Client Scripts, UI Policies, and Business Rules
• Leveraged AngularJS, Bootstrap, CSS, and Javascript methods to build custom widgets
• Created custom pages with optimal responsiveness and performance, ensuring an enhanced user experience

Sole Developer and Senior Architect for the implementation of the ServiceNow HR Service Delivery application

• Built and maintained approximately over 100 HR services, +80 Topic Details, and +30 Topic Categories across 8 Centers of Excellence
• Collaborated closely with HR teams and Center of Excellence (COE) groups to gather and analyze requirements for HR services and Taxonomy architecture, ensuring alignment with business needs and strategic objectives
• Constructed and optimized HR Agent Workspace, HR Services, Flows, Lifecycle Events, Record Producers, HR Criteria, HR Templates, ACLs, COE Security Policies, and Notifications to enhance automation and efficiency in HR workflows
• Configured the Employee Center portal using the Employee Center Pro application and its integrated components
• Developed a scheduled integration with ADP to synchronize data across multiple systems by configuring data imports with data sources, script includes, transform maps, and REST messages
• Engineered document management solutions within HR services to streamline and automate document intake, review, and handling processes, significantly enhancing efficiency for the HR team and COE workflows
• Authored and maintained over 100 pages of detailed technical documentation, offering in-depth insights into the technical design and architecture of the HR Service Delivery (HRSD) implementation
• Ensured clear and concise documentation to facilitate knowledge transfer, support troubleshooting, and enable scalability across teams
• Partnered with the HR team and Knowledge admins to implement and maintain the HR Knowledge Base

Served as a Technical Architect/Developer for a ServiceNow Strategic Portfolio Management (SPM) application and ServiceNow Field Service Management (FSM) implementation, while overseeing and assisting with Operations Management (ITOM) development

• Collaborated with technical and functional teams to build Asset Management, Procurement Management, and Field Service solutions tailored to complex criteria outlined by stakeholders
• Built and refactored Flows and Workflows to help drive automation for both SPM and FSM applications
• Configured ACL's, UI Policies, Client Scripts, Script Includes, Business Rules, and System Properties to customize Asset Management and Field Service Management applications

Served as Technical Architect/Developer for a ServiceNow Resource Management application implementation

• Led client-facing meetings to ensure a thorough understanding of solution requirements, allowing the successful implementation, integration, and distribution of the newly developed services to end-users
• Designed and constructed ACL's, Script Includes, Flows, Workflows, Business Rules, and System Properties to customize the Resource Management state model pathways and application rules
• Managed integrations and data transfers via Scripted REST API's, Export Sets, Import Sets, and Transform Maps
• Developed Catalog Items, Service Portal Widgets, Client Scripts, UI Pages, UI Policies, and Scheduled Jobs to help drive additional Resource Management operations
• Single-handedly built training documentation and hosted post-deployment office hours to help train end-users with the new Resource Management process and gather feedback to help guide future development

• Developed, tested, implemented, and maintained ServiceNow HRSD and ITSM application software in the Government & Public Services Consulting practice aligned to HR Transformation in the ServiceNow market offering
• Regularly coordinated with client and internal teams to provide guidance during solutioning phases, gain clarity into existing processes, verify a proper understanding of desired outcomes, raise potential risks, and discuss technical approaches
• Led internal development and client deployment efforts of 8+ projects, and contributed to platform upgrades and instance "clone downs"
• Generated and enforced standardization of coding practices and code migrations across multiple environments for consistent methodology across releases
• Continuously sought out training and education on current on ServiceNow API's and tools to support development efforts and provide well-structured solutions
• Leveraged Flows, Workflows, Notifications, Service Portal Widgets, UI Pages, UI Macros, Reports, Dashboards, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, and other ServiceNow tools to guide development
• Maintained technical Build Documentation provided to client via Change Request submissions
• Troubleshot and debugged cross-browser issues, mobile/responsive environment inconsistencies, and browser irregularities
• Focused on development within the ITSM and HRSD ServiceNow product lines with an emphasis on upholding ServiceNow best-practice methods of development and architecture
• Led weekly code-review meetings and knowledge share sessions to ensure alignment across all teams involved in agency-wide HR transformation
• Conducted requirements intake and review through Sprint planning sessions

• Utilized Javascript and applied CSS to webpage designs to produce online lessons made available through a CMS to students in grades K-12
• Worked with Subject Matter Experts and Web Developers to create online lesson plans
• Optimized and created graphics for web lessons using Adobe Illustrator and MS Office

• Refactored company's portal web page and implemented MVC architecture in application design
• Refactored company's project information management system application in accordance with user specifications and company standards
• Utilized Enterprise Cyberquery (eCQ) BI reporting tool on a regular basis to manage BI reports and develop new reports
• Wrote a new Operations Management application into eCQ reporting tool to help company administer and oversee employee training operations more efficiently
• Became primary handler for all BI reporting requests made throughout the company
• Trained department intern, new-hires, and members from Engineering department in writing BI reports
• Took the lead role on company's file-sharing service migration
• Automated company's file-transfer process by redirecting FTP batch processes to a new file-sharing server
• Worked with 3rd party business partners to establish and secure file transfer processes
• Hosted presentations and training sessions on file-sharing policies and practices
• Regularly oversaw and audited company-wide file sharing usage and user management

• Tutored adult individuals on the English language in order to prepare for USCIS Naturalization Exam and successfully obtain United States citizenship
  
• Worked closely with A.L.L. to initiate a 'Basic Computer Skills' program for A.L.L. students
  
• Introduced Microsoft Excel, Word, and Powerpoint to program students and instructed them on Microsoft practices
  

• Trained in a week-long clinical externship with a licensed PharmD
• Worked in multiple facets of drug prescription handling & administration: intake, processing, preparation, and sales
• Learned from PharmD instructors, and gained a strong foundation in pharmacy best-practices, medication pharmacology, pharmaceutical calculations, and prescription processing
• Worked as a retail pharmacy cashier - provided exemplary patient care while striving to ensure a positive customer experience

• Head of Data Analytics overseeing and training undergraduate team of researchers
• Conducted Circular Dichroism Spectroscopy while developing research protocol
• Collaborated and assisted with Post-Doctorate research aimed towards study of Amyloid-Beta plaque formation in Alzheimer's patients